SHEILA L SCRUGGS
Alexandria,VA
Summary
Hello I'm seeking a full-time employment as a scheduler .
I've been a acting scheduler for one month and really enjoyed it. I'm eager to learn. Fill accomplished when multi tasking and solving difficult problems., seeing co-worker comfortable and able to work timely pace. And also seeing residents and patients getting the full and professional care that's needed due to quality and efficient staffing .
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
George Washington Rehabilitation Center
- Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Managed approximately 30 incoming calls, email and faxes per day from customers, family's members and guest .
CNA
George Washington Rehabilitation Center
05.2010 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of 15 + residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Janitor
Alexandria Church Of Christ
07.2003 - Current
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Cleaning between 3 and 5 hours.
Scheduling Coordinator
George Washington Rehabilitation Center
01.2024 - 02.2024
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Working up to 5 hours preparing the schedule for the following day . 3 hours going over the schedule and posting on the units and by the employees time clock.
Education
No Degree - Nursing Aid
ABC TRAINING CENTER
Silver Spring, MD10.1997
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06.1996
Languages
English
Native or Bilingual
Certification
Employee of the month three time.
Employee of the yrear in 2020.
References
References available upon request.
Timeline
Scheduling Coordinator
George Washington Rehabilitation Center
01.2024 - 02.2024
CNA
George Washington Rehabilitation Center
05.2010 - Current
Janitor
Alexandria Church Of Christ
07.2003 - Current
Receptionist
George Washington Rehabilitation Center
- Current
No Degree - Nursing Aid
ABC TRAINING CENTER
High School Diploma -
Oxon Hill High School
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