Sheila M Lopez
Denver,Co
Summary
Seasoned Administrative professional bringing nine years' experience in high-efficiency office management in the multifamily industry. Demonstrated proficiency in workflow optimization, process improvements and numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, and inventory oversight.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Manager
Cardinal Group
Denver , CO
05.2020 - 05.2024
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Drove facility growth and increased resident morale by planning special activities.
- Partnered with maintenance to ensure vacant apartments are ready in a timely matter.
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
- Developed and implemented strategies to increase community engagement.
- Created content for social media platforms to engage the community.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Improved NOI through rent growth and expense management.
- Drove tenant feedback to deliver information to management for corrective action.
- Had regular communications with clients about the community.
Business Manager
The ConAm Group
07.2015 - 05.2020
- Mitigated financial discrepancies to maintain company's good financial standing.
- Delegated daily tasks to team members to optimize group productivity.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Completed file audits to identify everything was being charged.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Improved NOI through rent growth and expense management.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
Office Manager
B & B Automotive Repair Shop
Denver, CO
05.2013 - 01.2015
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory by maintaining documentation of stock.
- Performed billing, collection and reporting functions for B&B Automotive office.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Updated employee paperwork and records.
Administrative Assistant
Qjs Inc
09.2012 - 03.2013
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Administered workers' compensation program covering injured employees.
Operator
Contact One Call Center
Lakewood, CO
08.2011 - 09.2012
- Researched and quickly resolved customer issues.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Fielded incoming calls, answered questions and transferred calls internally.
- Completed connections between callers, departments and professionals.
- Took messages from callers and accurately relayed details to intended staff.
Receptionist
El Chino & JLB Auto Sales
Denver, CO
08.2010 - 12.2010
- Answered and directed incoming calls using multi-line telephone system.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
Education
Associates Degree - Therapeutic Massage
Heritage College Denver Co
2009
High School Diploma -
Alameda high School
2008
Skills
- Type 40-50 wpm
- Great filing and organizational skills
- Experience in handling confidential paperwork
- Experience handling payMENTS
- Experience with MRI, Yardi, On-site, Bluemoon, ILM, Debt Logic, Paylease, Rent Cafe, LRO, yieldstar, CRM, & One Login
- Good customer-relations background
- Computer experience with Microsoft Word, Excel spreadsheets, Power point
- Able to multitask and prioritize
- Self starter, work equally well alone or as part of a team
- Excellent oral and written communication skills
- Customer-relations
- Payment processing
- Meticulous and detail-oriented
- Records and database administration
- Maintenance oversight
- Daily operations management
- Tenant and eviction laws
- Customer relationship management
- Promotional planning
- Conflict handling
- Fully Bilingual in Spanish
References
Sherri Champignon (supervisor): 303-883-7215
Myndi Summers (supervisor): 585-880-9248
Aaron Rosales (co-worker): 720-339-9133
Accomplishments
Best business manager of the Year in 2018
Office team member of the year 2021
Certification
- Handling Meth Issue's in Property Management
- Fair Housing
Timeline
Community Manager
Cardinal Group
05.2020 - 05.2024
Business Manager
The ConAm Group
07.2015 - 05.2020
Office Manager
B & B Automotive Repair Shop
05.2013 - 01.2015
Administrative Assistant
Qjs Inc
09.2012 - 03.2013
Operator
Contact One Call Center
08.2011 - 09.2012
Receptionist
El Chino & JLB Auto Sales
08.2010 - 12.2010
Associates Degree - Therapeutic Massage
Heritage College Denver Co
High School Diploma -
Alameda high School
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