SHEILA M. PENNEY
Louisville,KY
Summary
15 + years in Case management, monitoring and referral of participants in the areas of life skills, education, employment, housing, substance use disorder, as well as mental and physical health.
Emphasis on approaching participants with empathy and meeting them where they are in their personal journey.
Successful interaction working with at-risk populations, including the unhoused community.
Assessed eligibility and provided case management for participants for basic needs programs ( SNAP, Medicaid, Housing assistance, child care). Referred to other agencies for additional services and support.
Extensive knowledge of local, Kentucky, federal program guidelines, and community resources.
Serves as an advocate for program participants.
Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Package Handler
United Parcel Service
2015.12 - 2016.03
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Reservations Manager
Belle of Louisville
2015.04 - 2015.08
Responsible for customer service and management of gift shop.
Took reservations via telephone, website and in-person. Organized tickets for planned cruises.
Outreach and Enrollment Counselor
Family Health Centers
2014.09 - 2015.05
Enrolled individuals and families into health care programs via KYNECT, in accordance to the Affordable Care Act.
Monitored application process during approval process.
Client Service Counselor
Coalition For The Homeless
2012.08 - 2012.11
Assisted in implementation of new HMID programming, and performed outreach services.
Case Specialist
Administrative Office of the Courts
2007.10 - 2012.02
- Established strong relationships with clients through case management, and weekly in person contact.
- Conducted comprehensive assessments of clients' needs, developing tailored strategies for each individual case.
- Enhanced team collaboration with regular communication, sharing of resources, and support for colleagues.
- Demonstrated adaptability and flexibility when handling challenging cases, employing creative problem-solving techniques to achieve successful outcomes.
- Served as a court clerk for the implementation of regular Drug Court proceedings.
Crisis Intervention Counselor
The Center For Women and Families
2003.10 - 2007.04
Responsible for 24 hour emergency crisis line, and daily management of Domestic Violence Shelter.
Education
Psychology
Jefferson Community and Technical College
Louisville, KYParalegal Studies
Sullivan University
Louisville, KYPre-Law
University of Kentucky
Lexington, KYSkills
- Client Case Management
- Active Participant Monitoring
- Proficient in Engaging At-Risk Communities
- Eligibility Evaluation
- Team Collaboration
- Shelter Management Expertise
- Individual Counseling Expertise
- Proficient in Computer Operations
- Document Organization
Certification
09/13, Received Certificate of Achievement and Completion - Kynect training - Certified Application Counselor
Volunteer Experience
- Center For Women and Families-Sexual Assault Advocate
- Planned Parenthood
- MOMS Demand Action
Timeline
Package Handler
United Parcel Service
2015.12 - 2016.03
Assistant Reservations Manager
Belle of Louisville
2015.04 - 2015.08
Outreach and Enrollment Counselor
Family Health Centers
2014.09 - 2015.05
Client Service Counselor
Coalition For The Homeless
2012.08 - 2012.11
Case Specialist
Administrative Office of the Courts
2007.10 - 2012.02
Crisis Intervention Counselor
The Center For Women and Families
2003.10 - 2007.04
Psychology
Jefferson Community and Technical College
Paralegal Studies
Sullivan University
Pre-Law
University of Kentucky