Sheila M Sanchez Vizcaino
Queens,NY
Summary
Coordinate documentation, inventory and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use and invoicing. Dutiful Assistant Teacher experienced in supplementing logistics and learning-support to promote productive classroom environments. Expert abilities in student assessment, classroom management management and cultivation of positive student behaviors. Lends critical support to lesson and curriculum planning. Offers thorough understanding of nuanced details and unique considerations of student needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Specialist
Sams
Garfield, NJ
09.2018 - 08.2022
- Responded to customer comments and questions via LiveChat during shifts.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Answered up to 50 incoming calls in busy, fast-paced global call center
Medical Interpreter
CyraCom Language Solutions
New York, NY
01.2021 - 01.2022
- Followed ethical codes to protect confidentiality of patient medical information.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Collaborated with professional colleagues in development and implementation of family language service initiatives.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Streamlined patient and provider interaction by providing channel of effective communication
- Verified understood medical information for patients by simplifying any jargon
HHA
Anchor Health Care Homecare
Brooklyn, NY
05.2020 - 12.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations
Teaching Assistant
Mi Vison
New York, NY
06.2020 - 01.2021
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Maintained schedule of support services and attended class sessions.
- Completed daily reports, meal count sheets and attendance logs.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Stock Associate
Tommy Hilfiger
New York, NY
11.2012 - 04.2020
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Maintained fitness in order to move merchandise efficiently and safely.
- Designed and constructed advertising signs to attract customers and promote sales.
- Created reports detailing inventory costs, deliveries and usage.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Maintained inventory count, tracked usage and documented variances.
- Checked and pulled defective or expired products from shelves
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Blocked and faced products on displays and shelves in accordance with company policy
Personal Babysitter
Babysitters
New York, NY
01.2009 - 12.2016
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles and read books to young children.
- Organized different types of activities to enhance physical and intellectual development.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Played games, worked on puzzles and read books to young children
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
Sales Manager
Dr.jays
New York, NY
02.2011 - 10.2012
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored clothing markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.2015
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Understanding Customer Needs
- Student Behavior and Progress Reporting
- Curriculum-Based Lessons
- Experience with Diverse Student Populations
- Creating Safe Learning Environment
- School Policy and Rules Enforcement
- Small Group Support and Assistance
- Organizational and Planning Skills
Certification
- Licensed medical interpreter - since may 2020
- HHA - Home Health Aide
- marriage officiant Training - 2 years
- CAP - Certified Administrative Professional
Languages
Spanish
Full Professional
Timeline
Medical Interpreter
CyraCom Language Solutions
01.2021 - 01.2022
Teaching Assistant
Mi Vison
06.2020 - 01.2021
HHA
Anchor Health Care Homecare
05.2020 - 12.2021
Call Center Customer Service Specialist
Sams
09.2018 - 08.2022
Stock Associate
Tommy Hilfiger
11.2012 - 04.2020
Sales Manager
Dr.jays
02.2011 - 10.2012
Personal Babysitter
Babysitters
01.2009 - 12.2016
High School Diploma -
Passaic High School
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