Sheilamae Narruhn
Raleigh,NC
Overview
7
7
years of professional experience
Work History
Social Media Marketer
Backyard Hibachi
Raleigh, NC
01.2023 - Current
- Developed content calendars for various social media platforms including Facebook, Instagram, and TikTok.
- Leveraged tools to track social trends, identify influencers and devise successful outreach strategies.
- Created social media reports and reporting binders on monthly, weekly and annual basis to track trends and patterns.
- Assisted in creating new strategies for increasing follower base on various social networks.
Front Office Manager
Backyard Hibachi
Raleigh, NC
07.2022 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Analyzed customer feedback data to identify areas of improvement.
Web Developer
Backyard Hibachi
Raleigh, NC
01.2022 - Current
- Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
- Designed websites, portals and large-scale web applications for multiple clients.
Hostess
Kanki Japanese Steakhouse & Sushi
Raleigh, NC
07.2017 - 01.2022
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided excellent customer service by addressing customer needs promptly.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Server
Kanki Japanese Steakhouse & Sushi
Raleigh, NC
06.2021 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
Bachelor of Science - Information Technology
North Carolina A & T State University
Greensboro, NC05-2024
Skills
- Customer Service
- Fast Learner
- Adaptibility
- Google Sheets
- Microsoft
- SAP
- Tableau
Timeline
Social Media Marketer
Backyard Hibachi
01.2023 - Current
Front Office Manager
Backyard Hibachi
07.2022 - Current
Web Developer
Backyard Hibachi
01.2022 - Current
Server
Kanki Japanese Steakhouse & Sushi
06.2021 - 12.2021
Hostess
Kanki Japanese Steakhouse & Sushi
07.2017 - 01.2022
Bachelor of Science - Information Technology
North Carolina A & T State University