Sheilamae Narruhn
Raleigh,NC
Overview
7
7
years of professional experience
Work History
Social Media Marketer
Backyard Hibachi
Raleigh, NC
01.2023 - Current
- Developed content calendars for various social media platforms including Facebook, Instagram, and TikTok.
- Leveraged tools to track social trends, identify influencers and devise successful outreach strategies.
- Created social media reports and reporting binders on monthly, weekly and annual basis to track trends and patterns.
- Assisted in creating new strategies for increasing follower base on various social networks.
Front Office Manager
Backyard Hibachi
Raleigh, NC
07.2022 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Analyzed customer feedback data to identify areas of improvement.
Web Developer
Backyard Hibachi
Raleigh, NC
01.2022 - Current
- Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
- Designed websites, portals and large-scale web applications for multiple clients.
Hostess
Kanki Japanese Steakhouse & Sushi
Raleigh, NC
07.2017 - 01.2022
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided excellent customer service by addressing customer needs promptly.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Server
Kanki Japanese Steakhouse & Sushi
Raleigh, NC
06.2021 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
Bachelor of Science - Information Technology
North Carolina A & T State University
Greensboro, NC05-2024
Skills
- Customer Service
- Fast Learner
- Adaptibility
- Google Sheets
- Microsoft
- SAP
- Tableau
Timeline
Social Media Marketer
Backyard Hibachi
01.2023 - Current
Front Office Manager
Backyard Hibachi
07.2022 - Current
Web Developer
Backyard Hibachi
01.2022 - Current
Server
Kanki Japanese Steakhouse & Sushi
06.2021 - 12.2021
Hostess
Kanki Japanese Steakhouse & Sushi
07.2017 - 01.2022
Bachelor of Science - Information Technology
North Carolina A & T State University
Similar Profiles
Carson WardCarson Ward
Server at BackYard HibachiServer at BackYard Hibachi
Kayla HuynhKayla Huynh
Booking Representative and Marketing Manager at Backyard HibachiBooking Representative and Marketing Manager at Backyard Hibachi
Philip NaniaPhilip Nania
Server at Ginza Sushi And HibachiServer at Ginza Sushi And Hibachi
Katelyn SeamanKatelyn Seaman
Host at Coquette BrasserieHost at Coquette Brasserie
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering