Overview
Work History
Education
Skills
Timeline
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Sheilamae Narruhn

Raleigh,NC

Overview

7
7
years of professional experience

Work History

Social Media Marketer

Backyard Hibachi
Raleigh, NC
01.2023 - Current
  • Developed content calendars for various social media platforms including Facebook, Instagram, and TikTok.
  • Leveraged tools to track social trends, identify influencers and devise successful outreach strategies.
  • Created social media reports and reporting binders on monthly, weekly and annual basis to track trends and patterns.
  • Assisted in creating new strategies for increasing follower base on various social networks.

Front Office Manager

Backyard Hibachi
Raleigh, NC
07.2022 - Current
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Analyzed customer feedback data to identify areas of improvement.

Web Developer

Backyard Hibachi
Raleigh, NC
01.2022 - Current
  • Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
  • Designed websites, portals and large-scale web applications for multiple clients.

Hostess

Kanki Japanese Steakhouse & Sushi
Raleigh, NC
07.2017 - 01.2022
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Accepted payments from guests for dine-in and take-out foods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Provided excellent customer service by addressing customer needs promptly.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Server

Kanki Japanese Steakhouse & Sushi
Raleigh, NC
06.2021 - 12.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.

Education

Bachelor of Science - Information Technology

North Carolina A & T State University
Greensboro, NC
05-2024

Skills

  • Customer Service
  • Fast Learner
  • Adaptibility
  • Google Sheets
  • Microsoft
  • SAP
  • Tableau

Timeline

Social Media Marketer

Backyard Hibachi
01.2023 - Current

Front Office Manager

Backyard Hibachi
07.2022 - Current

Web Developer

Backyard Hibachi
01.2022 - Current

Server

Kanki Japanese Steakhouse & Sushi
06.2021 - 12.2021

Hostess

Kanki Japanese Steakhouse & Sushi
07.2017 - 01.2022

Bachelor of Science - Information Technology

North Carolina A & T State University

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Sheilamae Narruhn