Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
SHEILA MAY ZENITH

SHEILA MAY ZENITH

Sales and Marketing Manager
Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Sales Offering solid foundation in communication and problem-solving, ready to learn and grow in virtual customer service environment. Brings ability to quickly grasp new concepts and tools, ensuring efficient use of digital platforms and customer service software. Ready to use and develop strong communication and technical skills in Sales and Marketing. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.SAles and Marketing

Overview

1
1
year of professional experience

Work History

Virtual Customer Service Representative

Tools Group
01.2024 - 09.2024
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
  • Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
  • Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
  • Managed sensitive information discreetly while adhering strictly to data protection protocols.

Education

Short Course - Sales And Marketing

Asian Institute of Management
Manila, Philippines
04-1997

Skills

  • Self-Directed

  • Team Management

  • Verbal Communication

  • MS Office

  • Teamwork and Collaboration

  • Remote Office Availability

  • File Maintenance

  • Appointment Scheduling

  • Social Media Support

Timeline

Virtual Customer Service Representative

Tools Group
01.2024 - 09.2024

Short Course - Sales And Marketing

Asian Institute of Management
SHEILA MAY ZENITHSales and Marketing Manager