Sheila Pina
Licensed Massage Therapist
Houston,Texas
Summary
Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments.
Overview
6
6
years of professional experience
Work History
Massage Therapist Intern
Houston School Of Massage
10.2022 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Stimulated energy flow along medians to channel body healing responses.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Performed aroma therapies and specialized relaxation techniques.
Administrative Assistant
Nivo Solar
10.2022 - 01.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on company onboarding.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained databases to track and record employee data.
Operations Analyst
Lumio Solar
07.2021 - 08.2022
- Developed written documents and reports related to programs and operations.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Medical Receptionist
QTC Medical Group
San Antonio, TX
09.2020 - 02.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Pharmacy Benefits Manager CSR
CVS Caremark
San Antonio, TX
09.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hospital Service Desk Analyst
CareTech
Troy, MI
02.2019 - 06.2019
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Medical Receptionist Supervisor
SFraire
Albuquerque, NM
03.2017 - 05.2018
- Virtual receptionist for Functional Medicine Doctors including but not limited to answering phone calls, scheduling appointments, seminar/event registrations, appointment/event confirmation calls, payment processing.
- Administration of My virtual Receptionist (MVN department) including but not limited to supervision of colleagues work, contract handling with Doctors and marketing.
- Administration of My Practice Now (Medical Software department) including but not limited to contract processing and updates, software training, customer service/ public relations.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
Master in Massage Therapy - Holistic Healing
Houston School of Massage
Houston, TX08.2023
Master in Reiki - Energy Healing
Houston Yoga & Ayurveda Ashram
Houston, TX03.2023
Associate - Business Administration
Oakland Community College
Auburn Hills, MI12.2018
Skills
- Deep Tissue Massage
- Swedish Massage
- Prenatal Massage
- Hot Stone Massage
- Myofascial Release
- Reiki / Energy Healing
- Hydrotherapy
- Aromatherapy
- Relaxation Techniques
- EMR Systems
- Administrative Procedures
- Customer Relations
- CRM Software
Timeline
Massage Therapist Intern
Houston School Of Massage
10.2022 - Current
Administrative Assistant
Nivo Solar
10.2022 - 01.2023
Operations Analyst
Lumio Solar
07.2021 - 08.2022
Medical Receptionist
QTC Medical Group
09.2020 - 02.2021
Pharmacy Benefits Manager CSR
CVS Caremark
09.2019 - 05.2020
Hospital Service Desk Analyst
CareTech
02.2019 - 06.2019
Medical Receptionist Supervisor
SFraire
03.2017 - 05.2018
Master in Massage Therapy - Holistic Healing
Houston School of Massage
Master in Reiki - Energy Healing
Houston Yoga & Ayurveda Ashram
Associate - Business Administration
Oakland Community College