SHEILA S. SICOTTE
KISSIMMEE,FL
Summary
To obtain a position that will allow me to demonstrate my exceptional working skills, while also challenging my analytical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
International Coordinator
XYMOGEN
04.2020 - Current
- • Elevated market communications
• Project management
• Sales tracking
• Ensuring that international accounts stay within contractual payment terms
• Receiving new distributor inquiries/assist Executive Management in assessment of partnership
• Educating and assisting markets with programs of interest
• Bridging departments
• Compiling international reports
• Attending to market needs required to be done at headquarters
• Assisting with new product launches/marketing campaigns
• Communicating formula changes
• Composing policies
• Facilitate inter-departmental communications and meetings
Call Center – Customer service representative
XYMOGEN
08.2018 - 04.2020
- Accountable for creating patient accounts
- Process Nutraceutical orders for patients and doctors over the phone
- Process email orders and register Practitioners for seminars
- Guide customers through the website, and provide basic information for each supplement
- Process returns and file product complaints
EHD Form Processor –Transaction Sr Processor
CONDUENT/ XEROX Company ACS
02.2015 - 07.2018
- Accountable for creating court cases and entering all document information
- Process direct deposit and EPC card requests
- Process return disbursement in the statewide system
- Sort mail following all processes and procedures to ensure it is scanned correctly
- Process Fl-191, Fl-195, income withholding orders following all procedures
- Update court case information.
- Received and reviewed incoming documents and materials.
Data Entry Processor
02.2014 - 01.2015
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data before transcribing.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained files, records and chronologies of entry activities.
- Searched, extracted and interpreted information to determine correct input procedure.
- Sorted documents and maintained organized filing process.
- Identified data entry errors and reported to necessary departments.
EHD -Electronic Help Desk CSR
Global Blue Agency, Xerox
08.2011 - 09.2013
- Responsible for assisting clients with registration
- Inform clients with instructions on making payments
- Inform clients with ways to receive payments verify case information
- Achieve weekly phone call volume Send E-mails for our daily care point report
Education
Associate of Arts Degree - General Education
Valencia Community College
Orlando, FL2011
General Education, Diploma - undefined
Liberty High School
Kissimmee, FL2009
Poinciana High School
Kissimmee, FL2007
Skills
- Customer Interaction
- Social Perceptiveness
- Department Operations
- Customer Inquiries
- Financial Transactions
- State Regulation Compliance
- Payments Posting
- Spreadsheets and Journal Entries
- Information Gathering and Analysis
- Strong Client Relations Skills
- Data Entry and Management
- Research
- Customer Notifications
- Evaluating Open Accounts
- Customer Satisfaction
- Detailed Reporting
- Invoice Preparation
- Customer Needs Assessments
- Invoice and Payment Tracking
- Credit Adjustments
- Credit and Collections
- Microsoft Office
- Information Updates
- Customer Service Support
- Special Projects
Timeline
International Coordinator
XYMOGEN
04.2020 - Current
Call Center – Customer service representative
XYMOGEN
08.2018 - 04.2020
EHD Form Processor –Transaction Sr Processor
CONDUENT/ XEROX Company ACS
02.2015 - 07.2018
Data Entry Processor
02.2014 - 01.2015
EHD -Electronic Help Desk CSR
Global Blue Agency, Xerox
08.2011 - 09.2013
Associate of Arts Degree - General Education
Valencia Community College
General Education, Diploma - undefined
Liberty High School
Poinciana High School
Similar Profiles
Lee Mairy SantiagoLee Mairy Santiago
Packaging Operator at XYMOGENPackaging Operator at XYMOGEN
Lizzie SadilekLizzie Sadilek
Integrative Healthcare Sales Consultant at XYMOGENIntegrative Healthcare Sales Consultant at XYMOGEN
Yolanda HerediaYolanda Heredia
Quality Control Specialist at XymogenQuality Control Specialist at Xymogen
Janies PradoJanies Prado
Packaging Manager at XymogenPackaging Manager at Xymogen
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth