Sheiliann Peña

An integral member of the event service team, focused on delivering an elevated, seamless experience for clients and guests at upscale events. Responsible for overseeing all aspects of event coordination, from setup to execution, ensuring meticulous attention to detail while demonstrating professionalism, dependability, and collaboration.

• Supervise event setup, guest greeting, food and beverage service, coat check, and buffet maintenance, ensuringimpeccable service and guest satisfaction throughout.
• Serve as a liaison between clients and Viki Hall Staffing, coordinating with vendors and ensuring the client's vision isexecuted with precision.
• Lead post-event cleanup and venue restoration, ensuring the space is left pristine while maintaining punctuality,dependability, and attention to detail.

Served as a substitute teacher at Responsive Education Solutions, ensuring academic progress, managing classroom behavior, and fostering a structured, engaging environment. This role demanded strong organizational skills, patience,and adaptability to meet diverse student needs in dynamic, high-energy settings.

• Delivered engaging lessons and provided individualized support, adapting to changing environments to meet students' needs.
• Managed classroom discipline with a calm yet authoritative approach, maintaining order and promoting a positive learning atmosphere.
• Quickly adapted to new classrooms and lesson plans, efficiently addressing varying needs—skills that align with responding to urgent, changing demands.

Managed correspondence between the company and its clients particularly by phone, text, through email, and on social media. Designed a communications plan for the company including creating a clear flow of organizational structure,improved contracts, an intake process for new clients, and the streamlining of company marketing, press, and social media.

• Managed employee schedules for client meetings and consultations.
• Wrote and edited company contracts, letters, news releases, and general communications.
• Represented the company in community outreach such as Chamber of Commerce meetings, business events, and radio interviews.

Ensured the seamless and accurate entry, tracking, and maintenance of comprehensive medical records related to animal care. Supported veterinary professionals in delivering high-quality, informed care by keeping detailed records of medical conditions, treatments, medications, and product usage, with attention to detail and commitment to data integrity.

• Accurately entered and updated medical data, including animal conditions, prescribed treatments, medications, and related products, ensuring the highest level of data accuracy and reliability for veterinary practices.
• Collaborated with cross-functional teams to identify and resolve discrepancies, maintaining the integrity and consistency of the database to meet the organization's standards.
• Performed regular audits and updates to ensure database functionality, while troubleshooting issues and ensuring secure data management.

Supervised the recruiting, training, support and retainment of volunteers who operated a 24-hour crisis hotline and shared hope through social media, email, phone, and online chat. Primary trainer of volunteers and writer and editor of content for digital and print media resources.

• Developed and taught volunteer training at conferences and in print and video format to train over 500 existing volunteers, new recruits, and a dozen partnership organizations around the world.
• Provided monthly reports on volunteer participation and growth to the organizations CEO, CFO, and supporters.
• Created and managed shift schedules for rotating volunteers.
• Provided technical, organizational, and emotional support to all volunteers through monthly newsletters, video trainings,print resources, and face-to-face encouragement.

Connected customers to technology resources, products, and support. Managed the flow of customers in-store by pairing them with the correct department or technician.

• Helped manage employee schedules.

• Conducted one-on-one and small group trainings on how to use Apple products.

• Worked with a team of business specialists to support commercial buyers.

Provided consultation to the Upper Room Church Dallas to empower the church to effectively communicate vision,organize volunteers and connect members to community and resources.

• Implemented an online workflow management system to organize service volunteers.
• Helped create and launch a leadership residency program. Entailed writing, designing, and publishing materials for the program which now receives over 100 residents from all over the world.
• Wrote web copy for church website launch and copy for printed bulletins.

Managed community service teams ranging from ten to 1100 and each team's service events. Helped cast vision and develop an organizational structure and corresponding resources to equip the church.

• Wrote and taught curriculum for training church members on service and volunteerism, to include workbooks,brochures, blogs, etc.
• Trained various local nonprofits and churches in R. Payne's Bridges Out of Poverty curriculum.
• Created systems and processes for managing volunteer teams, applications, interviews, development, and reporting to include both collecting stories and stats.
• Made decisions regarding allocation and distribution of annual budget of over $3 million to both community partners and internal mission initiatives.