Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
Accomplishments
Timeline
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Sheilla Ruffin

Frederick,MD

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Flexible hard worker ready to learn and contribute to team success.

Overview

5
5
years of professional experience

Work History

Healthcare Customer Service Representative

Mckesson
01.2022 - Current
  • Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms
  • Navigated multiple computer systems and utilized search tools to find information
  • Set up customer accounts in system and updated details to reflect current information
  • Examined policy coverage forms and other records to determine insurance coverage
  • Verified and obtained required referral, authorization, or pre-certification prior to services being provided
  • Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes
  • Helped managers enforce procedures and protocols with effective training strategies
  • Completed high volume of inbound and outbound calls within deadlines
  • Analyzed call volume and average call time to monitor performance and productivity.

Lead Medical Assistant

Patriot Urgent Care
01.2022 - 01.2022
  • Updated records in EHR system, carefully protecting patient information and verifying data
  • Assisted clinicians with in-office procedures
  • Certified recipients to continue receiving benefits based on routine interviews
  • Scheduled benefits claimants for adjudication interviews to address questions of eligibility
  • Relieved burden on providers by delivering basic clinical care and educating patients on long-term care needs
  • Handled advanced clinical procedures.

Front And Back Office Lead Medical Assistant

Capital Heart And Wellness
01.2020 - 01.2021
  • Supported medical staff by answering phones and preparing supply orders
  • Updated records in EHR system, carefully protecting patient information and verifying data
  • Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety
  • Helped physicians examine and treat patients by handing instruments, giving injections and removing sutures
  • Guided clients through claims procedures and resolved minor complaints during claims-handling process
  • Interacted extensively with various parties involved in claim process.

Patient Care Technician -PRN

Holy Cross
01.2019 - 01.2020
  • Supported smooth patient flow and unit operations with regular supply restocking
  • Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs
  • Entered treatment data into designated clinical applications accurately
  • Collaborated with team to deliver high-quality care and enhanced healthcare standards
  • Labeled and stored lab samples adhering to set laboratory specifications
  • Helped stabilize and treat patients during emergency situations
  • Monitored patient response to treatment plans and reported unusual findings to nurse supervisor
  • Worked alongside registered nursing staff and followed care plans.

Education

Healthcare Management - Healthcare Management

Pen Foster
Remote
12.2025

No Degree - Medical Assisting

Us Career Institute
10.2021

Skills

  • Document and Records Management
  • Issue and Complaint Resolution
  • Payment Collection
  • Claims Processing
  • Appointment Scheduling
  • Customer Service
  • HIPAA Compliance
  • Team Leadership
  • Healthcare Customer Service Representative

Languages

Native English

Awards

Five star Quality Certificate of Recognition

Volunteer Experience

Maryland Responds, 2020-01-01, Current, Detected common and critical abnormalities with tests., Protected personnel with safe and proper handling of potentially contaminated biological samples., Handled calls through multi-line VoIP system to field communications for 10+ staff.

Accomplishments

  • Five star Customer Service rating

Timeline

Healthcare Customer Service Representative

Mckesson
01.2022 - Current

Lead Medical Assistant

Patriot Urgent Care
01.2022 - 01.2022

Front And Back Office Lead Medical Assistant

Capital Heart And Wellness
01.2020 - 01.2021

Patient Care Technician -PRN

Holy Cross
01.2019 - 01.2020

Healthcare Management - Healthcare Management

Pen Foster

No Degree - Medical Assisting

Us Career Institute

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Sheilla Ruffin