Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheilla Salazar

Madisonville,TX

Summary

Experienced Customer service with food and retail industries with over 10 years of experience in Retail, Medical field, and Food industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Enthusiastic and continuously eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks given and training in all skills and guidelines. Motivated to learn, grow and excel in the job I’m working for. Experience in policy development and staff management procedures positively impacting overall morale and productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Receptionist/ Team Leader

Pcp For Life
10.2015 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Cashier Team Lead

Taco Place
01.2012 - 01.2021
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved customer and store problems, improved operations and provided exceptional client support.
  • Worked with all customers to understand needs and provide excellent customer service.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Associate of Science -

BLINN COLLEGE
Bryan, United States

CERTIFICATE - Phlebotomy

SAM HOUSTON ACADEMY
HUNTSVILLE TX
04.2024

MEDICAL OFFICE SPECIALIST - Medical Office

BLINN COLLEGE
BRYAN TX
05.2015

High School Diploma -

Madisonville High School
Madisonville, United States
05.2012

Skills

  • Bilingual
  • Punctual
  • Telephone skills
  • Greeting and Seating Clients
  • Organization skills
  • File Management
  • Mail handling
  • Scheduling appointments
  • Typing Speed
  • Office Administration
  • Documentation And Reporting
  • HIPAA Compliance
  • Claim submission
  • Patient account management
  • Fluent Bilingualism
  • Call center experience
  • Team Supervision
  • Team motivation
  • People Management
  • Cash Handling
  • Technical Support
  • Coaching and Mentoring
  • Daily workflow improvement
  • Staff Training
  • Multitasking
  • Self Motivation
  • Time Management
  • Active Listening
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Performance Evaluations
  • Policy Implementation
  • Positive Attitude
  • Adaptability
  • Verbal and written communication
  • Office Management
  • Scheduling
  • Correspondence distribution
  • Order Taking
  • Cleanliness
  • Memory retention
  • Team Leadership

Timeline

Receptionist/ Team Leader

Pcp For Life
10.2015 - Current

Cashier Team Lead

Taco Place
01.2012 - 01.2021

Associate of Science -

BLINN COLLEGE

CERTIFICATE - Phlebotomy

SAM HOUSTON ACADEMY

MEDICAL OFFICE SPECIALIST - Medical Office

BLINN COLLEGE

High School Diploma -

Madisonville High School
Sheilla Salazar