Sheillah S. Gagui
Concord,CA
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
17
17
years of professional experience
Work History
Medical Administrative Specialist
Sequoia Living
Walnut Creek, California
09.2022 - 02.2025
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated residents scheduled appointments.
- Maintained inventory of office supplies and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices for payment using accounting software applications.
- Responded to residents issues to provide immediate resolution and improve retention.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Admitting Registrar/Unit Secretary
San Ramon Regional Medical Center
San Ramon, USA
01.2008 - 03.2020
- Assisted with referrals and prepared medical records for patients.
- Arranged hospital admissions for patients as required.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Trained new employees on office procedures related to medical administration duties.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Registered patients and scheduled appointments.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports regarding patient visits, finances and other pertinent information as requested by management.
- Assisted with compiling and maintaining patient billing accounts, including verifying insurance coverage and collecting payments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Provided administrative support to medical staff by scheduling patient appointments, managing records and organizing office documents.
- Answered incoming calls from patients, providing relevant information or redirecting them to the appropriate personnel for assistance.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Float to various hospital departments as In-patient admitting, Out Patient Surgery, OB/NICU, MedSurge/Tele and Emergency Department.
Education
Associate of Science - Social Sciences
Las Positas College
Livermore, CASkills
- Office administration
- Data entry
- Written communication
- Inventory management
- Customer service
- Credentialing position
- Appointment scheduling
- International classification of diseases (ICD9CM)
- Phone call answering
- Supervising staff
- Expense reporting
- Deadline oriented
- Recordkeeping and bookkeeping
- Internal communications
- Multi-line telephone system operation
- Strong problem solver
- Problem solving
- Time management
- Types 45 wpm
- Schedule management
- Computer skills
- Task prioritization
- Mail management
- Spreadsheets
- Employee timesheet processing
- Team collaboration
- Documentation and recordkeeping
- Excel spreadsheets
- Epic
Timeline
Medical Administrative Specialist
Sequoia Living
09.2022 - 02.2025
Admitting Registrar/Unit Secretary
San Ramon Regional Medical Center
01.2008 - 03.2020
Associate of Science - Social Sciences
Las Positas College