Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheilyn De Armas

Hialeah,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Front Office Manager

All Air Solutions
Hialeah , Florida
07.2022 - Current
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Front Desk Receptionist

LMG Factory
Miami, Florida
01.2018 - 11.2024
  • Kept records of clients' visits including details about services rendered and products used.
  • Provided advice on hair care products to suit client's lifestyle and hair type.
  • Consulted with customers regarding desired results prior to performing any service.
  • Ensured that each customer received exceptional service by attending to their needs throughout their visit.
  • Demonstrated an understanding of proper sanitation procedures when handling tools or working around chemicals.
  • Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
  • Answered phone calls promptly in a professional manner while scheduling appointments.

Assistant

Fashion Boutique
Hialeah, Florida
04.2020 - 06.2022
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Education

Bachelor of Science - Nursing

Florida National University
Hialeah, FL
06-2026

High School Diploma -

Hialeah High School
Hialeah, FL
05-2023

Skills

  • Proficient in [Software]
  • Proposal Writing
  • Oral and writing communication
  • Workflow Coordination
  • Office Management
  • Technical Support
  • File Management
  • Data Entry
  • Information Protection
  • Recordkeeping and bookkeeping

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Office Manager

All Air Solutions
07.2022 - Current

Assistant

Fashion Boutique
04.2020 - 06.2022

Front Desk Receptionist

LMG Factory
01.2018 - 11.2024

Bachelor of Science - Nursing

Florida National University

High School Diploma -

Hialeah High School

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Sheilyn De Armas