Sheilyn Marte
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Cushman & Wakefield
08.2022 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Fire Command Center Operator
Allied Universal Security Services
10.2020 - Current
- Executed day-to-day functions of command center.
- Liaised with stakeholders to serve as emergency information system for high-profile clients.
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Trained personnel in important first response procedures.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Server Trainer
Red Lobster
03.2018 - 10.2020
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Educated bartenders, clerks, and servers on responsible service protocols.
Shift Leader
Zaxbys
09.2015 - 03.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Private Protective Services - Security And Protective Services
Allied Universal Security Services
Charlotte, NC10.2020
High School Diploma -
Rocky River High School
Charlotte, NC06.2019
Skills
- Client Needs Assessment
- Rent Collection
- Business Processes and Procedures
- Application Verification
- Move-In Coordination
- Administrative Support
- Tenant Screening
- Tenant Relations
- Screening Processes
- Property Inspection
- Team Collaboration
- Recordkeeping
- Conflict De-Escalation
- Coordinate Schedules
Timeline
Leasing Agent
Cushman & Wakefield
08.2022 - Current
Fire Command Center Operator
Allied Universal Security Services
10.2020 - Current
Server Trainer
Red Lobster
03.2018 - 10.2020
Shift Leader
Zaxbys
09.2015 - 03.2018
Private Protective Services - Security And Protective Services
Allied Universal Security Services
High School Diploma -
Rocky River High School
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