Sheimy Garcia
Silver Spring,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Sales Associate
Allstate Insurance - Janine Goraya Agency
06.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Educated clients on insurance policies and procedures.
- Expanded client base through strategic prospecting efforts such as cold calling, attending community events, and leveraging social media platforms.
- Managed time efficiently by prioritizing tasks effectively resulting in enhanced productivity levels.
- Conducted in-depth analyses of clients'' existing policies, identifying coverage gaps and recommending appropriate adjustments.
- Trained new team members on products, systems, and best practices, ensuring a seamless transition into their roles.
- Actively participated in continuing education opportunities staying up-to-date on industry trends regulations.
- Enhanced client retention with consistent follow-ups and timely policy reviews.
Cashier
Luna Multiservices
09.2019 - 06.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
Silver Spring, MD06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Verbal/written communication
- Client Service
- Meeting deadlines
- Honest and Dependable
- Friendly and Helpful
- Attention to Detail
- Goal-Driven
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Allstate Insurance - Janine Goraya Agency
06.2021 - Current
Cashier
Luna Multiservices
09.2019 - 06.2021
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
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