Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shein Wheeler

Vernon ,Connecticut

Summary

Team Lead at Donald & Macie Health, skilled in working with higher functioning individuals with developmental disabilities. Looking for a position within a company where I can utilize the skills I have developed over the years as well as gaining new skills to add to my experience. Able to effectively communicate with others across all departments as needed.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Lead

Donald & Macie Health
09.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Personal Care Assistant

Western Mass Training Consortium
09.2018 - 09.2021

Personal Care Assistant

Stavros
03.2012 - 12.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.

Education

Certificate - Medical Assistant

Stanford Brown
Springfield, MA
06.2004

Skills

  • Attention to detail
  • Conflict resolutions
  • Performance improvements
  • Process improvement
  • Complaint resolution

  • Employee evaluation
  • Diversity and inclusion
  • Regulatory compliance
  • Relationship building
  • Client communication
  • Employee training
  • Task delegation
  • Workflow management
  • Program development
  • Work assignment delegation
  • Employee engagement
  • Teamwork and collaboration
  • Team supervision

    • Team motivation

Certification

Certified in medication administration

Certified in CPR and First aid

PMT certified

Timeline

Team Lead

Donald & Macie Health
09.2021 - Current

Personal Care Assistant

Western Mass Training Consortium
09.2018 - 09.2021

Personal Care Assistant

Stavros
03.2012 - 12.2015

Certificate - Medical Assistant

Stanford Brown

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Shein Wheeler