Sheina Berg Adams

Work History

Administrative Assistant

Body Recovery Clinic

01.2021 - Current

Manage patient scheduling, field inquiries, and ensure prompt follow-up on insurance benefits and claims
Process payments, operate point-of-sale systems, and execute bookkeeping tasks with attention to detail
Uphold HIPAA standards to secure confidential patient information across both physical and electronic records
Facilitate efficient clinic operations by supporting therapists and filling appointment vacancies proactively
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.

Key Holder Leader

Super Supplements

03.2024 - 08.2024

Guided a sales team to meet revenue objectives by offering coaching and performance-driven strategies
Enhanced customer satisfaction by crafting and implementing solution-based approaches to address individual needs
Oversaw store operations, maintaining compliance with organizational standards and ensuring operational continuity in managerial absence
Elevated sales figures by employing strategic upselling techniques and delivering comprehensive training to new associates on sales and service excellence
Marked-down clearance items and relocated merchandise to proper store areas.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Handled escalated customer inquiries or complaints promptly, demonstrating empathy while seeking fair resolutions that satisfied both parties involved.
Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.

Administrative Assistant

Budget Blinds

12.2022 - 01.2024

Managed multi-line phone systems, effectively routing calls and conveying messages, ensuring seamless communication within the office
Coordinated scheduling for office meetings and client appointments, optimizing staff time and client service
Maintained and updated spreadsheets and databases, facilitating the tracking and reporting of performance and sales metrics
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Lead Customer Service Representative

Seattle Goodwill

05.2020 - 11.2022

Addressed customer inquiries and efficiently processed returns and price verifications to ensure a satisfactory shopping experience
Managed merchandise displays, aligning them with promotional strategies and seasonal events, to enhance product visibility and store aesthetics
Conducted training for new cashiers, focusing on accuracy and positive reinforcement, to foster skill development and enhance team performance
Educated customers about billing, payment processing and support policies and procedures.
Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.

Cashier

Grocery Outlet

08.2017 - 01.2019

Enhanced customer satisfaction by efficiently resolving inquiries and handling transactions, including cash, checks, and credit card payments
Streamlined return procedures, effectively addressing customer concerns and ensuring a positive shopping experience
Maintained accurate inventory levels and product security, while also supporting the onboarding of new staff through training and mentorship

Administrative Assistant

Pioneer Human Services

01.2012 - 06.2017

Managed multi-line phone system, effectively directing inquiries to the correct departments, and offered support to visitors, ensuring seamless communication flow
Maintained and updated filing systems, coordinated the distribution of correspondence, and optimized office supply procurement to enhance operational efficiency
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Summary

Overview

Work History

Administrative Assistant

Key Holder Leader

Administrative Assistant

Lead Customer Service Representative

Cashier

Administrative Assistant

Education

Certification - Business Technology

Certification - Customer Service/ Leadership

Skills

Certification

Languages

Software

Interests

Timeline

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