SHEINA ROYSTER
TEMPLE,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Flexible hard worker ready to learn and contribute to team success. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White
Temple, TX
04.2019 - 06.2023
- Greeted patients upon arrival and verified patient information.
- Scheduled appointments and managed patient records using electronic health record software.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collected co-pays at time of visit according to office policy.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Ensured all required documentation was completed accurately before submitting claims.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Referred patients to appropriate professionals and services.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Member Service Representative
Armed Service YMCA
Harker Heights, TX
06.2017 - 04.2019
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Answered member questions about products and services.
- Processed all fees and payments; follow cash handling procedures; complete daily end-of-shift report.
- Possess a strong understanding of all programs, activities and services; ability to provide members accurate, detailed and timely information regarding schedules, costs, programs and overall faciliy information.
Senior Administrator
Charles Schwab
El Paso, TX
12.2016 - 05.2017
- Reviewed and processed new Schwab brokerage account applications.
- Interpreted and applied judgment to various request received; listed to client cues and review accounts to engage in a dialogue to identify additional needs and present effect help and guidance solutions for clients.
- Utilized a passion for client service, positive energy and problem solving skills to assist clients in opening their accounts as well as performing detailed research and follow-up, via outbound calls.
- Received inbound calls from our clients as a result of operational paperwork follow-up.
- Demonstrate flexibility and work collaboratively with other team members to deliver high quality service and meet internal and external client expectations.
- Manage multiple tasks effectively by balancing high productivity and excellent quality service.
Payroll Data Processor
ADP - Advance Data Processing
El Paso, TX
09.2015 - 03.2016
- Processed payroll data to ensure accuracy of employee paychecks and tax information.
- Verified employee records, such as exemptions, insurance coverage, deductions and job titles.
- Resolved discrepancies between timesheets and payroll data.
- Prepared reports for management regarding payroll expenses and taxes paid.
- Entered changes in salaries, benefits or withholding into the payroll system.
- Processed new employee paperwork and entered information into payroll system.
- Created new employee profiles in the system according to company policies.
- Compiled financial statements related to taxes, wages, pensions.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06.1986
Skills
- Reception Management
- Customer Service
- HIPAA Compliance
- Eligibility Determination
- Personal Computer, Data entry, Type 50-60 words per minute, Call Center, Multi-line telephone system; Calculator
- Banking
- Office Administration
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteImportant To Me
Company CultureCareer advancementHealthcare benefits401k matchPaid time offWork from home optionFlexible work hoursPaid sick leaveWork-life balance4-day work weekTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsTimeline
Patient Service Specialist
Baylor Scott & White
04.2019 - 06.2023
Member Service Representative
Armed Service YMCA
06.2017 - 04.2019
Senior Administrator
Charles Schwab
12.2016 - 05.2017
Payroll Data Processor
ADP - Advance Data Processing
09.2015 - 03.2016
High School Diploma -
Lake Taylor High School
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