Sheironda Geffrard
Orange,NJ
Summary
I am a highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service . I also demonstrate strong analytical, communication, and teamwork skills, with the proven ability to quickly adapt to new environments. I'm always eager to contribute to team success and further develop professional skills and I bring a positive attitude and commitment to learning and growth continuously .
Overview
4
4
years of professional experience
Work History
Sales Associate
Nordstrom
11.2024 - 03.2025
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in visual merchandising, maintaining appealing product displays and store layout.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve sales goals and improve store performance.
- Maintained knowledge of current promotions and product offerings to inform customers effectively.
- Engaged with customers proactively to build relationships and foster brand loyalty.
- Adapted quickly to changing store demands, demonstrating flexibility in various sales environments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Team Member
Dunkin' Donuts
10.2023 - 08.2024
- Prepared and served food and beverages according to quality standards.
- Assisted in maintaining cleanliness and organization of work area.
- Provided excellent customer service to enhance guest satisfaction.
- Operated point-of-sale system accurately for order processing.
- Collaborated with team members to ensure efficient operations during peak hours.
- Followed safety and health regulations in food handling and preparation.
- Restocked inventory to maintain adequate supply levels throughout shifts.
- Adapted quickly to changing priorities in a fast-paced environment.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Sales Associate
Old Navy
12.2021 - 08.2023
- Handled inventory management tasks, including restocking shelves and organizing stockroom supplies.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Performed cash, card, and check transactions to complete customer purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Adapted quickly to changing store demands, demonstrating flexibility in various sales environments.
- Engaged with customers proactively to build relationships and foster brand loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in visual merchandising, maintaining appealing product displays and store layout.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Package Handler
Fedex
09.2020 - 10.2021
- Operated material handling equipment to transport packages efficiently across facility.
- Loaded and unloaded packages, ensuring proper handling to prevent damage.
- Inspected incoming and outgoing shipments for accuracy and quality compliance.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to meet daily operational goals consistently.
- Followed standard operating procedures to optimize package processing times.
- Reported equipment malfunctions promptly to minimize operational disruptions.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Orange High School
Orange, NJSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
Languages
Creole
Native or Bilingual
Timeline
Sales Associate
Nordstrom
11.2024 - 03.2025
Team Member
Dunkin' Donuts
10.2023 - 08.2024
Sales Associate
Old Navy
12.2021 - 08.2023
Package Handler
Fedex
09.2020 - 10.2021
High School Diploma -
Orange High School