Sheka Finn
Olympia
Summary
Detail-oriented Administrative Assistant with a proven track record in managing office operations and providing comprehensive administrative support. Expertise in streamlining processes and facilitating project coordination to enhance overall efficiency. Recognized for exceptional communication skills and adept multitasking abilities, contributing to a productive work environment. Committed to fostering collaboration and ensuring seamless team operations.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Whetstone Fitness
01.2016 - Current
- Greeting, Filing, Cleaning, Member Audits, Answering Calls, Giving Tours of Facility, Inventory Reports, and Drawing Up Contracts.
- Answering phones and greeting clients in a personalized, friendly, and inviting manner
- Match clients with the best suited personal trainer for their fitness goals
- Manage trainers schedules
- Helping to ensure all client's needs have been met during service both in person, over the phone and virtually
- Maintain office cleanliness and organization
- I verify 7 staff members payroll timesheets with owner
Night/Day Service Representative
24 Hour Fitness Active
01.2014 - 01.2017
- The Service Representative (SRN) provides customer service support to the club members and guests.
- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
- Responsible for assisting and directing members/guests
- Ensures a safe and secure club
- Monitoring incoming inquiries and ensuring proper check in procedures are followed
- Member Check in/Customer Service
- Greet all incoming members
- Follow all check in procedures
- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
- Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
- Record member concerns on the Member Service Log
- Record lost and found items on the Lost and Found Property Log and secure items per policy
- Club Cleanliness and Safety
- Keeps front desk area and lobby clean, clutter free, and orderly/organized
- Clean and organizes lobby, and weight and cardio rooms
- Performs safety checks during the shift to ensure club is secured and safe
- Re-rack all equipment and weights
- Record equipment, facility, and janitorial issues on the Maintenance Logs
- Other cleaning duties as assigned
- Read and be familiar with all club communications (requires initials)
- Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
- Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
- Fill out Front Desk Planner and other duties associated with Planner.
Cms Agent
Vangent Inc.
01.2009 - 01.2010
- I have computer experience including scheduling, charting, and faxing. Primary duties include answering phones, scheduling daily appointments, greeting, directing, informing and instructing patients, scanning documents, preparing for the next day appointments, making confirmation and follow up calls, as well as experience in checking insurance eligibility, benefits and obtaining authorizations
- Vangent Inc. is a contracting company. While working for Vangent I was hired to work with two different companies; Medicare and the Census Bureau as a CMS Agent.
Bed Bath and Beyond
01.2008 - 01.2009
- Performed nightly closing duties, Helped customers find products, handled money, stocked, answered phones, exchanged returns, took product classes.
Senior Administrative Lead
Smythe Volvo
01.2002 - 01.2006
- Performed general administrative duties including the provision of telephone support, the management of internal and external mail and the supply and maintenance of office supplies and equipment.
- Worked as an administrative assistant on a full time basis with responsibility for general office duties such as the scheduling of client appointments, dealing with incoming telephone calls, the management of the internal and external mail and the filing and organization of all client files and details.
Cashier
Lecters
01.2001 - 01.2002
- Worked night shift
- Worked a cash register while assisting customers
- Faxed night receipts to corporate office
Assistant
Al Seasons Pre-School
01.1998 - 01.2000
- Sanitized classroom
- Organized rooms
- Organized afternoon activities for the after school programs
- Assisted in developing age-appropriate lesson plans to enhance children's learning experiences.
Education
High School -
Moon Valley High School
Phoenix, AZ01.1996
Skills
- Excellent Computer skills with particular emphasis on Word Processing, PowerPoint presentations and the creation of spreadsheets Typing Speed of 45 wpm
- Excellent Interpersonal and Communication skills both oral and written
- Strong work ethic and the ability to work well within a team environment
- Highly motivated and enthusiastic, capable of working on own initiative and proficient in Ms Office, Excel, and Ms Word
Timeline
Administrative Assistant
Whetstone Fitness
01.2016 - Current
Night/Day Service Representative
24 Hour Fitness Active
01.2014 - 01.2017
Cms Agent
Vangent Inc.
01.2009 - 01.2010
Bed Bath and Beyond
01.2008 - 01.2009
Senior Administrative Lead
Smythe Volvo
01.2002 - 01.2006
Cashier
Lecters
01.2001 - 01.2002
Assistant
Al Seasons Pre-School
01.1998 - 01.2000
High School -
Moon Valley High School