Hi, I’m
She'kanda Wright
Washington,DC
Summary
Experienced Store Manager with 5+ years of expertise in strategic and collaborative problem-solving. Skilled in leading and developing teams, utilizing strong leadership and communication abilities to drive success. Passionate about articulating comprehensive business overviews, believing in the power of leading, coaching, and developing effective teams to elevate merchandising strategies and enhance the customer experience.
Overview
9
years of professional experience
Work History
Madewell
Store Director
07.2023 - Current
Job overview
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
Express Factory Outlet
Store Manager
10.2018 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
BCBG MaxAzria
Shop Manager
07.2018 - 09.2018
Job overview
- Manage a group of people in a luxury retail environment
- Take part in both selling and operational aspects
- Flexibility with scheduling
- Opportunity to develop a team to achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential client's and Macy's customers and other persons in a position to understand service requirements
Frank and Oak
Store Manager
10.2015 - 12.2017
Job overview
- Inspiring the team daily with contiguous obsession for brand and the experience guiding our customer in their journey through Frank and Oak style plan
- Leading and guiding our Stylist teams
- Calling and building client relationships, being the forefront of our in-store elevation experience
- Curating our collections, supporting the development of the brand experience by dressing our floors, owning the instore visual merchandising experience are all crucial aspects of the store management role
- Sharing knowledge as the first step in store team's development
- Taking prior experiences, developing successful leaders, and challenging those around me, which showed how to get the best from people
- Sharing and receiving knowledge from every corner of the global business via the cloud -Montreal based brand being that Global Leader developing a team of Global Leaders in the United States
- Managing skills in every aspect of running the store
- Visual merchandising, back of house, front of house, this is the first step in becoming a multi-faceted leader
- Utilized the best reporting technologies in the industry that definitely challenged myself and the team to drive the business forward
- Willingness to embrace, demonstrate base sale techniques exuberating the knowledge that is required to sell the product
Education
High school diploma or GED
Art Institute of WashingtonArlington, VA
Marketing
12.2004
University of MarylandPrincess Anne, MD
Fashion Merchandising
06.2004
Skills
- Training & Development
- Management
- Sales Expertise
- Effective Scheduling
- Retail Management
- Training
- Retail
- Marketing
- Cash Handling
- Payroll
- Succession Planning
- Store Management Experience
- Talent Acquisition
Assessments
Teamwork: Interpersonal skills, Proficient, 08/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Store Director
Madewell
07.2023 - Current
Store Manager
Express Factory Outlet
10.2018 - Current
Shop Manager
BCBG MaxAzria
07.2018 - 09.2018
Store Manager
Frank and Oak
10.2015 - 12.2017
High school diploma or GED
Art Institute of Washington
Marketing
University of Maryland
Fashion Merchandising
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