Shekedda Washington

• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

•Greet and engage with patients

•Schedule appointment and process doctor’s order for patients. • Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history

• Verified patient insurance information and collected co-pays and payments for services rendered

• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls

• Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders

• Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients

• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary

• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided

• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed • Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies

• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times

• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail

•Provide Premier Customer Service

• Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness • Oversaw a team of 25 deli associates, providing training, coaching, and performance evaluations to ensure excellent customer service • Implemented new scheduling system that optimized staffing levels based on customer traffic patterns, resulting in improved efficiency and reduced labor costs

• Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations

• Collaborated with vendors to negotiate pricing agreements and maintain strong relationships to secure competitive pricing for deli products

• Ensured proper handling of perishable items by implementing FIFO (First-In-First-Out) rotation system for stock replenishment • Resolved customer complaints promptly and effectively by addressing concerns with empathy and offering appropriate solutions or compensation when necessary

• Trained staff on proper use of equipment such as slicers or scales to ensure accurate portioning according to customer requests