Summary
Overview
Work History
Education
Skills
Timeline
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Shekeka McCorkle

Human Resources
Memphis,TN

Summary

Proven Service Manager with a track record of enhancing customer satisfaction and increasing revenue at Terminix Pest Control. Expert in customer service management and team collaboration, adept at streamlining service processes and implementing effective staff training programs. Achieved significant improvements in service delivery and operational efficiency through innovative problem-solving and relationship building. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Well-qualified human resource generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

22
22
years of professional experience

Work History

Human Resource Generalist

Carrier Enterprise
08.2023 - Current
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Assisted with writing job postings and job descriptions for boards.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed and implemented onboarding and orientation programs for new employees.

Human Resource Generalist

DHL Supply Chain
08.2018 - 06.2023
  • Implemented and supervised orientation procedures for new hires.
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Created and delivered HR training sessions to staff, managers and executives.

Recruiter

Supreme Staffing/ Provide Staffing
10.2012 - 10.2020
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Assisted with writing job postings and job descriptions for boards.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.

Lead Inventory Specialist

Imperial Toys
06.2002 - 06.2014
  • Adapted quickly to changes in business priorities or customer needs while maintaining focus on key objectives.
  • Mitigated potential stock shortages by proactively monitoring inventory levels and adjusting orders accordingly.
  • Optimized warehouse space utilization with strategic organization and layout planning.
  • Reduced stock discrepancies by conducting regular audits and identifying areas for improvement.
  • Streamlined inventory management by implementing efficient tracking systems and processes.
  • Enhanced order accuracy, ensuring proper picking, packing, and shipping procedures were followed.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Recorded daily activities for inventory control.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Received new stock and input values into computer system.

Education

Associate of Applied Science - Early Childhood Special Education

Coahoma Community College
Clarksdale, MS
05.2001 -

High School Diploma -

West Tallahatchie High School
Webb, MS
05.2001 -

Skills

HR Policies Implementation

Onboarding Processes

Staff orientation

Strategic Sourcing

Employee Relations

Talent Acquisition

Interviewing

Employee Onboarding

HRIS Systems

Workforce Planning

Payroll Processing

Employment law

Termination Procedures

Internal investigations

FMLA Administration

Recruiting

Timeline

Human Resource Generalist

Carrier Enterprise
08.2023 - Current

Human Resource Generalist

DHL Supply Chain
08.2018 - 06.2023

Recruiter

Supreme Staffing/ Provide Staffing
10.2012 - 10.2020

Lead Inventory Specialist

Imperial Toys
06.2002 - 06.2014

Associate of Applied Science - Early Childhood Special Education

Coahoma Community College
05.2001 -

High School Diploma -

West Tallahatchie High School
05.2001 -

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Shekeka McCorkleHuman Resources