Shekel O' Neal
Covington,GA
Summary
Dependable customer service professional with 7+ years of extensive experience in driving customer support and satisfaction. Exceptionally organized, focused and adept at managing multiple responsibilities in a fast-paced and high-stress environment, while maintaining emphasis on the highest quality of customer service.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
Emory Healthcare
03.2019 - 10.2021
- Provided communications support to patients, families, and referring providers for healthcare services, while promoting a positive patient and family experience focused on excellent customer service
- Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards to protect patient's privacy
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Caregiver
Shekel's Mobile Childcare
04.2006 - 03.2019
- Provided complete care for individual or multiple children, toddlers or infants within a household while creating a safe, nurturing and stimulating environment in which the child(ren) could thrive and develop
- Tended to the general and basic needs of the child(ren) while providing supervision to ensure the child(ren)'s safety in day-to-day activities
- Engaged the child(ren) in age-appropriate activities including free play, arts and crafts, games, and reading to encourage the child(ren)'s intellectual development
- Transported the child(ren) to school, extracurricular activities, social outings, and medical appointments
Customer Service Representative
Primerica
02.2015 - 06.2016
- Provided exemplary customer service to Primerica term life policyholders and agents via phone and email communication to assist with billing, policy coverage, and / or contract changes
- Addressed verbal and written inquiries pertaining to term life insurance policies
- Identified concerns, asked appropriate questions, responded to inquiries in a concise and courteous manner while thoroughly documenting all research findings
- Performed corrections identified during phone and email conversations with the client and forwarded the necessary corrections to the appropriate party for further processing or approval, when necessary
Education
ASSOCIATE OF SCIENCE - Customer Service / Hospitality & Tourism
Georgia Piedmont Technical College
01.2011
ASSOCIATE OF SCIENCE - Cosmetology & Salon Management
Georgia Piedmont Technical College
01.2011
Skills
- CRM Systems
- Data Entry
- 35 WPM
- Billing, Invoices & Collections
- Microsoft Office Suite
- Client Services & Relations
- Verbal & Written Communication
- Problem Solving
- Cross Functional Collaboration
- Time Management
Personal Information
Title: CUSTOMER SERVICES SPECIALIST
Timeline
Patient Access Specialist
Emory Healthcare
03.2019 - 10.2021
Customer Service Representative
Primerica
02.2015 - 06.2016
Caregiver
Shekel's Mobile Childcare
04.2006 - 03.2019
ASSOCIATE OF SCIENCE - Cosmetology & Salon Management
Georgia Piedmont Technical College
ASSOCIATE OF SCIENCE - Customer Service / Hospitality & Tourism
Georgia Piedmont Technical College
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