Shekelia King
Toledo,Ohio
Summary
Experienced professional with 6+ years in customer service. Compassionate, organized, and detail-oriented. Committed to fostering excellent customer relations and adept at problem-solving for customer loyalty. Thrives in fast-paced environments and enjoys working with diverse populations. Driven by the desire for upward mobility, seeking opportunities for added responsibility, training, and skill enhancement to contribute to company profitability.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Citi Trends
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Shift Manager
Arby's
09.2022 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Sales Associate, Sales Leader, Assistant Store Manager
Express Fashion
10.2021 - 08.2022
- Assist/Style customers in fitting rooms and sales floor, process sales, SFS
- Train new associates, assist in hiring process, managing store orders/inventory
- Assisted Store manager in office duties, scheduling, planning business day and sales goals
- Processed cash, credit and debit card transactions in POS system
Crew Member
Long John Silvers
04.2018 - 09.2019
- Obtained customer orders in drive thru and front counter entering into POS system
- Processed cash, credit and debit card transactions, utilizing POS system
- Prepared food in a timely manner according to company and state health department regulations
Photographer
Picture Me
11.2012 - 04.2013
- Poised newborns to adults utilizing various backdrops and props
- Positioned umbrella, dim, back, and other various lights
- Utilized Photoshop for post-production
- Suggested packages to fit the clientele's needs
- Processed cash, credit and debit card transactions, utilizing POS system
Crew Member
Church's Chicken
10.2010 - 09.2011
- Obtained customer orders in drive thru and front counter entering into POS system
- Processed cash, credit and debit card transactions, utilizing POS system
- Prepared food in a timely manner according to company and state health department regulations
Crew Member
Wendy's
03.2008 - 10.2009
- Obtained customer orders in drive thru and front counter entering into POS system
- Processed cash, credit and debit card transactions, utilizing POS system
- Prepared food in a timely manner according to company and state health department regulations
Cashier
Aeropostale
11.2007 - 02.2008
- Greeted customers with positive attitude and voice
- Processed cash, credit and debit card transactions, utilizing POS system
- Maintained an awareness of all sales, promotions and advertisements
- Reconciled drawer at the beginning/end of every shift
Education
Associate Degree In Nursing - Health Information Technology
DeVry University
Chicago, ILGed - undefined
Southwestern College
Toledo, Ohio01.2010
Skills
- Ability to work well as an individual or as a team
- Learn new job responsibility quickly
- Maintains organized work area
- Works well under pressure
Timeline
Assistant Manager
Citi Trends
10.2023 - Current
Shift Manager
Arby's
09.2022 - 10.2023
Sales Associate, Sales Leader, Assistant Store Manager
Express Fashion
10.2021 - 08.2022
Crew Member
Long John Silvers
04.2018 - 09.2019
Photographer
Picture Me
11.2012 - 04.2013
Crew Member
Church's Chicken
10.2010 - 09.2011
Crew Member
Wendy's
03.2008 - 10.2009
Cashier
Aeropostale
11.2007 - 02.2008
Ged - undefined
Southwestern College
Associate Degree In Nursing - Health Information Technology
DeVry University
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