Shekema Jones
Virginia Beach,Virginia
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Driven Lead Sales Associate with proven success in leadership roles. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
11
11
years of professional experience
Work History
Lead Sales Associate
Virginia ABC
02.2022 - Current
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Assistant Manager
Big Charlies Truck Plaza
06.2016 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Customer Service Representative
Harris Publishing
03.2012 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2001
Skills
- Dispute Mediation
- Schedule Preparation
- Strong Communication and Interpersonal Skills
- Stress Management
- Team Player
- Customer Service
- Adaptability
- Interpersonal Skills
Timeline
Lead Sales Associate
Virginia ABC
02.2022 - Current
Assistant Manager
Big Charlies Truck Plaza
06.2016 - 01.2022
Customer Service Representative
Harris Publishing
03.2012 - 12.2015
High School Diploma -
Matthew Fontaine Maury High School
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