Shekema Jones
Virginia Beach,VA
Summary
Dynamic professional with a proven track record at HRT Transit, enhancing safety and efficiency. Excelled in defensive driving and punctuality, significantly reducing accidents. Demonstrated leadership at Big Charles Truck Plaza by elevating customer satisfaction and team professionalism. Skilled in data accuracy and multitasking, contributing to Aeroteck's operational excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Transportation Bus Driver
HRT Transit
03.2021 - 09.2024
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
- Promoted a strong safety culture within the team by sharing best practices for avoiding accidents or incidents on the road.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Cashier Supervisor
Big Charles Truck Plaza
06.2016 - 09.2019
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Data Entry Specialist
Aeroteck
05.2012 - 03.2015
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Education
No Degree - Sea Command
Mid-Atlantic Maritime Academy
Norfolk, VA10-2019
GED -
Madison Career Center
Norfolk, VA05-2001
Skills
- Passenger assistance
- Defensive driving
- Weather co
- Hazard identification
- Punctuality
- Schedule adherence
- Critical thinking
- Active listening
- Customer service
- Data entry
- Relationship building
- Call center experience
- Problem resolution
- Customer relations
Timeline
Transportation Bus Driver
HRT Transit
03.2021 - 09.2024
Cashier Supervisor
Big Charles Truck Plaza
06.2016 - 09.2019
Data Entry Specialist
Aeroteck
05.2012 - 03.2015
No Degree - Sea Command
Mid-Atlantic Maritime Academy
GED -
Madison Career Center
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