Shekema Lewis
Brooklyn,NY
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Knowledge of all Microsoft applications (Windows 97, XP, 07 Operating Systems and MS Office 2003, 2007, Word, Excel, PowerPoint and Outlook). Type 100 WPM.
Overview
17
17
years of professional experience
Work History
Business Owner
PRVT PARTY LUXE
01.2016 - Current
- Managed, operated, and over seen 3 businesses
- Built websites, created social media platforms, and created marketing plans and emails to build customers
- Conducted all packing and shipping of all orders
- Took photo shoots, edited photos, and updated photos on company sites and social media platforms
- Assisted customers with all order and item inquiries via email, Shopify messenger and social media messaging
- Handled all inventory orders and upkeep
- Managed monthly budgets.
Global Logistics Center Lead
CHOICE LOGISTICS
01.2013 - 01.2016
- Accountable for monitoring and overseeing the GLC which consists of 3 departments (Call Center, Control Desk, and Special Services)
- Ensuring that calls are taken in an expedient manner
- Prepare updates via the Portal to inform the GLC of new clients and new processes and procedures
- Monitor the email queues for Call Center, Special Services, Control Desk, and GLC Leads
- Assistant management with yearly and quarterly reviews for representatives.
- Built strong relationships with key clients through personalized communication, ensuring long-term loyalty and repeat business.
- Streamlined call center operations for improved productivity and reduced wait times.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns.
Call Center Lead
CHOICE LOGISTICS
01.2012 - 01.2013
- Organized and conducted leadership meetings that positively impacted the company
- Trained new hires and newly promoted representatives on all task for their new roles
- Generated proposals, changed orders, emailed, and conducted internet searches
- Served as an escalation point for Dispatch Coordinators and Field Service Managers
- Contributed towards the company with winning the Dell Quarterly Award.
- Supervised 15 Call Center Rep's in providing excellent customer service to callers requiring assistance for logistic and pick up issues.
Control Desk Specialist
CHOICE LOGISTICS
01.2011 - 01.2012
- Accountable for assisting clients with placing orders via phone and email, while monitoring all live jobs via the Choice EDI system to ensure orders are completed according to the client's request
- Corresponded with multiple vendors in order to resolve all service issues on behalf of the client
- Served as an escalation point for Dispatch Coordinators and Field Service Managers
- Provided solutions to customers and technicians that are experiencing issues while waiting to receive part orders
- Heavy multitasking between numerous PC systems: SSL Database, Client Database, Choice EDI system, Outlook, and Google.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Administrative Placement Specialist
WILD CAT SERVICES
01.2010 - 01.2011
- Assist welfare recipients and individuals on probation with creating their resumes, cover letters, and thank you letters in order to conduct job searches
- Assist clients with filling out paper and online applications
- Create and supervise mock interviews and back to work workshops.
- Developed customized job search strategies for candidates, maximizing the likelihood of successful placements.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Developed and implemented plans to improve recruitment process.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Checked employees' benefits enrollment for accuracy and inputted all data into company's software.
Office Manager
COMPREHENSIVE RESOURCES NURSING DEPARTMENT
01.2007 - 01.2009
- Answered all incoming calls from multi-line switchboard Transfer/route all calls, take messages as needed
- Purchased office supplies, furniture, office equipment, etc
- For the entire staff in accordance with company purchasing policies and budgetary restrictions
- Typed correspondence, memos and presentations, and prepare presentations and meeting materials.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
GED -
SUNY BEOC
BROOKLYN, NY03.2006
Some College (No Degree) -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- E-commerce management
- Issue Resolution
- Quality Assurance
- Client Service
- Inventory Tracking and Management
References
Available upon request.
Timeline
Business Owner
PRVT PARTY LUXE
01.2016 - Current
Global Logistics Center Lead
CHOICE LOGISTICS
01.2013 - 01.2016
Call Center Lead
CHOICE LOGISTICS
01.2012 - 01.2013
Control Desk Specialist
CHOICE LOGISTICS
01.2011 - 01.2012
Administrative Placement Specialist
WILD CAT SERVICES
01.2010 - 01.2011
Office Manager
COMPREHENSIVE RESOURCES NURSING DEPARTMENT
01.2007 - 01.2009
GED -
SUNY BEOC
Some College (No Degree) -
Kingsborough Community College of The City University of New York
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