Shekena Prescod
Houston,TX
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Settlement Specialist
Silver Eagle Distributors Houston, LLC
08.2021 - Current
- Distributes and collects all truck safe keys and route stamps before verifying daily receipts
- Matches driver deposits form with the daily receipts
- Counts and verifies each driver’s checks
- Completes deposit tickets (check and total) for daily sales receipts, and sends one copy of each deposit ticket to the Accounting Manager, one with the deposit and one with the armored car company
- Files all load out paperwork in the appropriate route folder
- Prepares, sales recap, and routing packages and distributes accordingly
- Settles each employee’s route and charges the appropriate AR accounts
- Ensures each route is settled nightly and generates loads selected for the register report to be faxed to Houston
- Balances PPG and cup/cooler receipts daily
- Performs file maintenance, including opening new accounts and/or revise existing accounts
- Verify that the Driver fills out the Daily Inspection Vehicle Report prior to handing the safe key
- Verify that the cab and trailer are cleaned of all trash
- Verify that all beer has been down-stacked and all pallets have been condensed
- Count all beer and pallets on the truck and verify that the quantities match what is on the drivers
- Truck printout
- If the Sales Rep is short or over, any beer or pallets make sure he is aware of the discrepancy and then make the correction to the Hand Held
- If the driver turns in any old, short coded or broken beer
- The Settlement Clerk must ensure the
- Sales Rep has O.S.&B
- Form filled out correctly and completely and verifies that the beer being turned in matches what is documented on the O.S.&B
- Form
- Once all of these steps are completed the Settlement Clerk and Sales Rep are to sign the On Truck
- Ending Inventory, and O.S.&B
- Consistently interacts with customer to ensure exceptional customer satisfaction
- De-Escalate issues involving customer accounts as well as going above and beyond to make sure the customers needs are met
- I was also involved in every aspect of the customer experience by creating a comfortable yet professional environment
- What I say, how I say it, as well as how quickly I handle each customer was a very important factor in my customer service experience
- My motto is treat the customer the same way you would expect to be treated involving money, living, and overall experience.
Leasing Consultant
Heights at post oak
06.2018 - 01.2019
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy
- Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs
- Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
- Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities
- Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
- Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individuas
Call Center Agent
Teleperformance
02.2012 - 01.2015
- Assist customers with loan applications as well as their personal accounts
- Create a satisfactory customer service experience by ensuring all needs are met and all issues were resolved
- On a daily basis I would interact with customers via telephone and handle bank accounts and different software devices to complete each transaction
- While handling the customer’s accounts I had to regularly communicate what
- I’m doing and professionally communicate with the customer by having small talk
- Each customer ended each call feeling as though I was a friend who made sure they weee taken care of
- I have utilized over ten years of experience in every job I’ve come across
- With each setting I made sure I overachieved whatever goal I’m given
- I take my job very seriously and I always make sure my customer is satisfied before I let them leave
- I want them to feel as though I did everything I could possibly do to make sure their needs are met.
Education
High school diploma - General studies
Elsik High School
Houston, TXSkills
- English
- Microsoft Excel
- Basic math
- Microsoft Word
- Customer service
- Retail Management
- Security
- Microsoft Office
- Pricing
- Phone Etiquette
- Time Management
- Running checks
- Settlement
- Logistics
- Filing
- Data entry
- Typing
- Operating systems
- Windows
- Computer Skills
- Active Directory
- Computer Networking
- Invoicing Support
- Expense Reports
- Settlement Support
- Document Verification
- Communications Strategies
- Settlement Documents
- Office Organization
- Data Integrity
- Workflow Processes
- File Review
- Financial Transactions
- Office Operations
- Administrative Support
- Follow Through Abilities
- Dispute Resolution
- Calculator Usage
- Overcoming Obstacles
- Digital Filing
- Data Entry
- Active Listening
- Order Fulfillment
- Customer Consulting
- Order Processing
- Office Equipment Proficiency
- Refund Processing
- Document Control
- Typing Proficiency
- Money Handling Abilities
- Customer Service
- Multi-Line Telephone Operation
- Critical Thinking
- Call Center Operations
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Settlement Specialist
Silver Eagle Distributors Houston, LLC
08.2021 - Current
Leasing Consultant
Heights at post oak
06.2018 - 01.2019
Call Center Agent
Teleperformance
02.2012 - 01.2015
High school diploma - General studies
Elsik High School
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