Shekera McLeod
Frederick,MD
Summary
Computer security professional with progressive experience in IT industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches. Capable . I'm also a Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cybersecurity Professional Trainee
QuickStart Inc
Alexander City, VA
06.2022 - 01.2023
- In this role virtual network of Linux Machines were installed and configured
- Documented configurations for each machine and created security baseline
- Implemented and used techniques to solve real- world network security issues
- Used N map to scan and enumerate possible vulnerabilities on different servers
- Recommend improvements in security systems and procedures.
- Conducted security audits to identify vulnerabilities.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Performed risk analyses to identify appropriate security countermeasures.
- Encrypted data and erected firewalls to protect confidential information.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere
Clinical Service Line Supervisor
The Centers for Advanced Orthopaedics
Frederick, MD
04.2019 - 01.2023
- Responsible for training of Clinical Service line staff and maintaining protocol and procedure compliance
- Manage and monitor clinical task and patient portals, maintain standards of response time
- Maintain strong relationship with all internal and external providers
- Responsible for encouraging excellent customer service and positive attitude within department
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
- Manage staff within team including problem resolution, staff motivation and scheduling:
- Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
- Coordinated with other supervisors within facility to manage operations between departments.
- Managed onboarding tasks to support smooth adjustment and complete training for new hires.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
- Support Clinical manager by assisting in effective flow in and during clinic to maintain protocols and tasks, throughout appropriate staffing and problem solving.
- 'Managed over 50 customer calls per day.
Phlebotomist
Trivergent Health Alliance MSO
Frederick, MD
04.2019 - 06.2020
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Managed over 50 customer calls per day.
Medical Assistant
Cardiology Internal Medicine
Chevy Chase, MD
03.2016 - 04.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Howard University Hospital
Washington, DC
09.2014 - 03.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Dispatch Supervisor
Atlas Security Services
Kingston, Jamaica
02.2006 - 03.2013
- Managed 17 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of 17 employees and provided training focused on maximizing overall performance.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained meticulous employee records to accurately track attendance and productivity.
Patient Access Representative
Clinical Health Network For Transformation
Texas , TX
01.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Managed over 50 customer calls per day.
Education
Certificate - Cybersecurity
James Madison University
Harrisonburg, VA01.2023
BBA - Business Communications
University of The West Indies
Kingston, Jamaica 07.2006
Skills
- Security Recommendations
- Computer Forensics
- Kali Linux
- Cybersecurity Frameworks
- Network Security Systems
- Information Protection
- System Administration
- Operations Security
- Statistical Data Management
- Medical Terminology
- Verbal and Written Communication
- Team Leadership
- Regulatory Compliance
- EMR
- Risk Management Assessments
Accomplishments
- Achieved several certificates of completion with accuracy and efficiency. from a Cybersecurity course with QuickStart through JMU.
- Supervised team 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with classmates in the development of installing and configuring VM .
Certification
- University of the West Indies, Jamaica. Bachelor in business admin. (BBA)
- Certified Medical assistant (CMA)
- CISSP - Certified Information System Security Professional ( In Progress)
- Security+ ( In Progress)
- Network + ( In Progress)
Timeline
Patient Access Representative
Clinical Health Network For Transformation
01.2023 - Current
Cybersecurity Professional Trainee
QuickStart Inc
06.2022 - 01.2023
Clinical Service Line Supervisor
The Centers for Advanced Orthopaedics
04.2019 - 01.2023
Phlebotomist
Trivergent Health Alliance MSO
04.2019 - 06.2020
Medical Assistant
Cardiology Internal Medicine
03.2016 - 04.2019
Medical Assistant
Howard University Hospital
09.2014 - 03.2016
Dispatch Supervisor
Atlas Security Services
02.2006 - 03.2013
Certificate - Cybersecurity
James Madison University
BBA - Business Communications
University of The West Indies
- University of the West Indies, Jamaica. Bachelor in business admin. (BBA)
- Certified Medical assistant (CMA)
- CISSP - Certified Information System Security Professional ( In Progress)
- Security+ ( In Progress)
- Network + ( In Progress)
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