Shekethi Fuller
Dallas
Summary
Dynamic Program Support Specialist with a proven track record at the Health and Human Services Commission, excelling in problem-solving and customer service. Adept at managing multiple projects and ensuring compliance, I deliver tailored solutions that enhance program outcomes while maintaining meticulous recordkeeping. Committed to fostering collaborative environments for success.
Overview
28
28
years of professional experience
Work History
Program Support Specialist 4
Health and Human Services Commission
10.2012 - 12.2024
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.
- Developed tailored solutions for unique challenges facing various projects, ensuring successful outcomes.
- Checked account information for eligibility with program plans and guidelines.
- Created documents, reports, and spreadsheets detailing program information.
Cashier
Dollar Tree
11.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Community Care Worker 3
Health and Human Services Commission
05.2008 - 10.2012
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
- Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for individual clients.
- Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
Secretary 4
Health and Human Services Commission
01.1997 - 05.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Hillcrest High School
Dallas, Tx06-1991
Skills
- Problem-solving proficiency
- Customer service expertise
- Data entry
- Efficient management of recordkeeping requirements
Timeline
Cashier
Dollar Tree
11.2022 - 08.2024
Program Support Specialist 4
Health and Human Services Commission
10.2012 - 12.2024
Community Care Worker 3
Health and Human Services Commission
05.2008 - 10.2012
Secretary 4
Health and Human Services Commission
01.1997 - 05.2008
Hillcrest High School
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