Shekhar Basnet

• Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
• Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
• Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
• Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
• Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
• Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
• Offered guidance to consumers on purchasing mobile phone and accessories.

• Volunteered as a computer science instructor for 10th-grade students, teaching them foundational concepts of computer and practical skills.
• Delivered engaging lessons on graphic design using industry-standard tools such as Adobe Photoshop, Adobe InDesign, and CorelDraw
Graphics.
• Instructed students on the effective use of various Microsoft Office applications, including Ms-Word, Ms-Excel, and MS-Access.
• Introduced students to basic programming skills, helping them develop a greater understanding of software development and its applications.