Summary
Overview
Work History
Skills
Timeline
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Shekia Johnson

The Bronx,NY

Summary

Proven to excel in fast-paced environments, I bring a track record of enhancing customer experiences at Compass Group USA through exceptional communication and cash handling skills. My background in event bartending, direct support, and cleaning showcases a blend of efficiency and meticulous organization, driving significant improvements in service quality and operational cleanliness.

Overview

5
5
years of professional experience

Work History

Event Bartender

Compass Group USA
08.2021 - Current
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in orderly fashion.
  • Effectively handled high-pressure situations during peak hours without compromising quality of customer service or drink preparation.

DSP

Mercy Drive Inc
07.2023 - 11.2023


  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Commercial Cleaner

Busy Bee Cleaning
03.2021 - 08.2021
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.

Customer Support Specialist

Walmart
04.2019 - 03.2020
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Housekeeping Room Attendant

Comfort Inn & Suites
06.2019 - 12.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Skills

  • Cleanliness and Organization
  • Strong Communication Skills
  • Fast Paced Environment Adaptability
  • Efficient multitasking
  • Team player attitude
  • Cash handling proficiency
  • Reliable and punctual
  • Time management mastery

Timeline

DSP

Mercy Drive Inc
07.2023 - 11.2023

Event Bartender

Compass Group USA
08.2021 - Current

Commercial Cleaner

Busy Bee Cleaning
03.2021 - 08.2021

Housekeeping Room Attendant

Comfort Inn & Suites
06.2019 - 12.2019

Customer Support Specialist

Walmart
04.2019 - 03.2020

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Shekia Johnson