Shekia Johnson
Atlanta,GA
Summary
Highly skilled Supply Chain Specialist with comprehensive experience in managing end-to-end supply chain processes. Strengths include optimizing inventory control, analyzing procurement needs, and implementing cost-effective logistics solutions. Previous roles have demonstrated success in streamlining operations, improving supplier relations, and enhancing overall supply chain efficiency.
Overview
21
21
years of professional experience
Work History
Supply Chain Specialist
Home Depot
Atlanta, GA
10.2014 - Current
- Strong aptitude for identifying the root cause of customer issues and delivering the optimal solutions
- Praised by superiors for leadership, self-motivation and efficiently resolve a high volume of issues
- Skilled at minimizing repeated customer complaints by analyzing customer data and mitigating issues
- Improved customer experience by developing and presenting new ideas and methodologies
- Create RMAs and PCMs for THD delivery carriers
- Help manage Yow dispositions mailbox and respond to delivery carriers and their requests with dispositions, re-consignments, and rescues
- Ensure complete end-to-end resolution for home delivery escalations, including Depot Direct appliance, store, and online orders
- Provide home delivery carriers with direction and disposition for online order delivery exceptions
- Creation of credit memos to initiate carrier claim process based on delivery exceptions report
- Systems proficiency: OMS, Mincron, ADMS, ESVS, (etc…)
- Answer questions related to order statuses, including cancellations and back orders
- Provide subject matter expertise on direct fulfillment center SLA, tracking inquires, and expedite requests
- Assist in prioritizing receipts into the direct fulfillment centers and communicating expectations on priority receipts to business partners
- Provide initial resolution on shipment paperwork issues on domestic and international shipments
- Support 'BOSS via RDC' project by receipt and disposition of shipment issues by the rapid deployment centers (RDCs)
- Field various other questions on DFC operations including but not limited to returns, value added services, and inspect requests
- Experienced with using relevant software programs to track deliveries
- Offer an effective combination of broad customer service expertise and deep product knowledge to help my team deliver a differentiated customer experience through Zendesk
- Apply Strategic Implementation through Zendesk
- Working remotely from home since March 2020
- Provided updated shipment information via email
- Uses Zendesk to process request
Tax Expert
Intuit (TurboTax)
, Virtual
12.2017 - 04.2023
- Reviewed client’s income regarding potential deductions and credits
- Assisted businesses and individual clients in preparing tax returns
- Applied federal, state, and local codes to ensure tax compliance
- Managed electronic tax records using Quickbooks
- Ensured client confidentiality
- Checked data input and verify totals on forms prepared by others to detect errors in arithmetic, data entry, and procedures
Virtual Call Center Representative
Amazon
Atlanta, GA
11.2015 - 01.2016
- Excellent ability to solve customer service issues through front line agent management and demonstrate passion for delivering a positive customer experience
- Developing and achieving team performance goals and objectives in order to achieve customer promise expectations while ensuring accuracy and quality
- Understanding and use of Customer Service and Amazon.com systems and understanding and control of department functions and procedures
Damage Prevention Specialist
Georgia Power
Atlanta, GA
05.2007 - 07.2014
- Coordinated multiple projects with contractors to ensure on-time service for protection of GPC facilities through electronic detection equipment
- Exemplified ‘Target Zero’ methodology and served as Safety Chairman for 3 years
- Built strong relationships with contractors to provide extraordinary customer service
- Awarded for protecting GPC facilities as a result of no damages for 7 consecutive years
- Consistently achieved or exceeded service and quality standards
- Effectively managed a high-volume of inbound and outbound customer calls
- Co-Chairman to the Cable Locating and Claims Safety Committee
Damage Prevention Specialist, Administrative Assistant
STS UtiliQuest
Alpharetta, GA
01.2004 - 05.2007
- Praised for having no damages while protecting AT&T, Comcast, and Atlanta Gas Light utilities
- Exemplified excellent relationship building skills with face-to-face interaction and thought telephone conversations
- Accurately and efficiently processed monthly expense reports
- Defused potentially volatile customer situations calmly and courteously
- Ensured optimal performance by managing the attendance and vacation scheduling of thirty (30) employees in my department
Education
Master of Business Administration - Operations/Supply Chain Management
Clayton State University
Morrow, GA10.2025
Bachelor of Business Administration - Logistics / Supply Chain Management
Colorado Technical University
Colorado SpringsSkills
- Excellent verbal and written communication skills
- Strong aptitude for relationship building
- Proven business acumen and leadership skills
- Successful track record of complex issues resolution
- Expert Microsoft Windows & Office user
- Effective multi-tasking capability
- Capacity planning
- Controlling inventory
- Supplier relationship management
- Vendor relations
- Supply chain risk management
- ERP systems expertise
- Strategic planner
- Sourcing alternative suppliers
- Production scheduling
- Analyzing trends
- Shipment consolidations planning
- Procurement strategy
- Quality controls
- Sourcing and procurement
- Materials management
- Demand planning
- Transportation management
- Operations management
- Supply chain optimization
- Import and export regulations
- Supply chain analytics
References
Available upon request
Key Proficiencies
- Excellent verbal and written communication skills
- Strong aptitude for relationship building
- Exceptional customer service skills
- Proven business acumen and leadership skills
- Successful track record of complex issues resolution
- Expert Microsoft Windows & Office user
- Typing speed – 40 words per minute
- Effective multi-tasking capability
Timeline
Tax Expert
Intuit (TurboTax)
12.2017 - 04.2023
Virtual Call Center Representative
Amazon
11.2015 - 01.2016
Supply Chain Specialist
Home Depot
10.2014 - Current
Damage Prevention Specialist
Georgia Power
05.2007 - 07.2014
Damage Prevention Specialist, Administrative Assistant
STS UtiliQuest
01.2004 - 05.2007
Master of Business Administration - Operations/Supply Chain Management
Clayton State University
Bachelor of Business Administration - Logistics / Supply Chain Management
Colorado Technical University
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