Shekia Smithson
Jacksonville,Florida
Summary
A highly motivated, organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to solve problems, make decisions, ensuring positive customer service.
Overview
17
17
years of professional experience
Work History
Account Associate New Business
Prudential Financial
11.2018 - Current
- Demonstrate ownership, and urgency in a timely manner when assisting Broker general agency staff and internal team with service related request via telephone and email.
- Provide daily support to underwriters in the management of all underwriting transactions, service standards, agency relationships, compliance rules, internal requirements and documentation.
- Recommend process changes and improvements
- Communicate with proposed insurers, agents and general agencies to explain underwriting decisions and placement of business based off of policies, guidelines and procedures.
- Updating case information such as beneficiaries, Attending Physician statement, Motor Vehicle reports and Data verification reports.
- Assist with special projects.
- Update contact information for agent, broker general agency, proposed insured, owners and beneficiaries.
Loan Servicing Specialist
Wells Fargo
02.2015 - 11.2018
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed and validated details of loan applications and closing documentation.
- Analyze and resolve routine processing problems
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Provide accurate and timely reporting of financial information
- Identified and researched any discrepancies in financial documents.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Managed and responded to correspondence and inquiries from customers and vendors.
Assistant Manager
Burger King
06.2006 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Skills
- Leadership
- Customer Satisfaction
- Life Insurance
- Financial Services
- Time management
- Case management
Timeline
Account Associate New Business
Prudential Financial
11.2018 - Current
Loan Servicing Specialist
Wells Fargo
02.2015 - 11.2018
Assistant Manager
Burger King
06.2006 - 02.2015
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