Shekiera Battle
HOUSTON
Summary
Resourceful Multi-Unit Operation Manager known for achieving high productivity and efficiently completing tasks through exceptional organizational, leadership, and problem-solving skills. Specialize in strategic planning, team building, and revenue growth. Excel in communication, adaptability, and decision-making to enhance operational success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Multi-Unit Operation Manager
Echo Global Logistics
Warner Robins
08.2023 - 08.2025
- Managed daily operations across multiple logistics locations.
- Coordinated staff schedules to optimize productivity and efficiency.
- Oversaw inventory management and ensured accurate stock levels.
- Monitored compliance with safety regulations and company policies.
- Collaborated with cross-functional teams to improve service delivery.
- Analyzed customer feedback data from each unit to identify opportunities for improvement in services offered.
Customer Service Representative
Amazon
Atlanta
05.2023 - 08.2024
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries regarding products and services.
- Processed orders and ensured accurate order fulfillment for customer satisfaction.
Skills
- Operations management
- Inventory management
- Order fulfillment
- Budget management
- Regulatory compliance
- Data analysis
- Operational efficiency
- Vendor negotiation
- Performance management
- Cross-functional collaboration
- Cross-functional teamwork
- Change management
- Effective communication
- Clear communication
- Time management
- Problem solving
- Operations management
- Change management
Timeline
Multi-Unit Operation Manager
Echo Global Logistics
08.2023 - 08.2025
Customer Service Representative
Amazon
05.2023 - 08.2024