Shekiethia Haywood
Zionsville,IN
Summary
Dependable Independent Contractor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Contractor
DoorDash,Inc
Chattanooga, TN
10.2020 - Current
- Developed and implemented marketing strategies to increase customer engagement.
- Coordinated shipping of products or services to customers in a timely manner.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Assessed company operations for compliance with safety standards.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported mechanical problems encountered with vehicles to dispatch.
Caregiver, Special Needs
Orange Grove Center
Chattanooga, TN
10.2016 - 07.2023
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Created individualized care plans based on each client's unique needs and abilities.
- Maintained accurate records of services rendered for each client.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Developed positive relationships with families of special needs individuals.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Adapted existing programs to meet the specific requirements of each individual client.
- Redirected poor behavior using positive reinforcement.
- Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
- Compiled treatment reports and progress evaluations to share with parents and guardians throughout time in program.
- Transported clients to and from planned activities.
- Collaborated with guardians, physicians and teachers to establish individualized goals and build personalized treatment plans.
- Engaged clients in age-appropriate activities and playing games.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients walk safely with walkers and gait belts.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to doctors' appointments and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Psychiatric Technician
Moccasin Bend Mental Health Institute
Chattanooga , TN
06.2014 - 09.2016
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Conducted group therapy sessions with clients and facilitated activities designed to improve socialization skills.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Organized recreational activities for patients such as arts and crafts projects or outdoor games.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Created therapeutic environments through activities designed to reduce stress levels among residents.
- Evaluated residents' needs regularly and updated treatment plans accordingly based on changes observed over time.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Aided patients in performing activities of daily living.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Led individual and group therapy supporting prescribed procedures.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
Education
High School Diploma -
Hamilton County High School
Ooltewah, TN12-2006
Skills
- Safety Compliance
- Customer Support
- Scope Definition
- Deadline Adherence
- Workload Management
Certification
- CPR first aid AED
Timeline
Independent Contractor
DoorDash,Inc
10.2020 - Current
Caregiver, Special Needs
Orange Grove Center
10.2016 - 07.2023
Psychiatric Technician
Moccasin Bend Mental Health Institute
06.2014 - 09.2016
High School Diploma -
Hamilton County High School