Shekila Howard

Collaborates with BMO partners to identify referral opportunities that further grow the Customer's relationship with BMO.

Welcomes and guides customers as they walk into the branch and offers advice and guidance on digital and self servce options.

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering..

Process transactions such as deposit and withdrawls, Wire Transferrals, Cashiers and Money Orders, foreign Currency.

• Analyzed data and findings to prepare reports detailing financial information.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Opened, closed, and updated accounts for customers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.