SHEKILA JONES
Jonesboro,GA
Summary
Outgoing professional with a background in managing employees, issues, and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies, procedures' oversight, and facility security measures.
Overview
9
9
years of professional experience
Work History
Community Manager
Elite Property Management Services
11.2022 - Current
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure the availability of operating funds
- Oversaw repairs and enhancements by working closely with maintenance staff
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Drove facility growth and increased resident morale by planning special activities
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Updated resident accounts with the latest personal information and recent payments
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs
- Tactfully settled neighborhood disputes with strong communication, negotiation, and issue-resolution skills
- Streamlined workflow and reporting processes by creating and implementing new document control and filing systems
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handle recertifications for HUD housing
- Tax Credit Property
Property Manager
Dayrise Residential
05.2020 - 11.2022
- Established operational guidelines and identify opportunities for improvement
- Planned delivery routing, team workflows, and promotional initiatives
- Maintained appropriate and accurate records of business communications and transaction flow
- Assessed reports and adjusted workflows to realign with targets
- Liaised with the marketing team to develop and execute advertising campaigns.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Director of Operations
Medical Records Management Services
01.2019 - 10.2020
- Oversaw day-to-day production activities by business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilize operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Directed management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organizations.
ASSISTANT PROPERTY MANAGER
Ripley Heatwole
01.2018 - 06.2019
- Explained policies and procedures to tenants and enforced rules
- Handled resident complaints and expedited maintenance requests
- Escalated critical issues to the property manager to promote immediate resolution
- Collected monthly assessments, rental fees, deposits, and payments
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Oversaw daily operations, maintenance, and administration of various properties
- Conducted tours of vacancies with prospective tenants
- Handled security deposit refunds
- Maintained thorough, accurate, and compliant records for internal and regulatory audits
- Checked rental eligibility by following the company's verification process.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
Assistant Property Manager
JRK Residential
07.2016 - 01.2018
- Received, checked, and processed applications for new leases
- Developed strong, professional relationships with residents by delivering exemplary service and engagement
- Prepared and submitted monthly tenant visit logs
- Developed and implemented a strategic plan for property management.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Manager
Elmington Property Management
04.2015 - 07.2016
- Collected, completed, and processed lease applications.
- Monitored the performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Prepared detailed budgets and reports on financial conditions of LITHC/ HUD property.
- Handled Recertifications
Education
Associate of Science - Computer and Information Systems Security
WESTERN KENTUCKY UNIVERSITY
Bowling Green, KY05.2002
High School Diploma -
Jonesboro High School
Jonesboro, GA06.1999
Skills
- Workplace Safety
- Resident Relations
- Contract Negotiation
- Team Training
- Apartment Inspections
- Capital Projects Management
- Local and State Laws
- Collect Payments
- Monthly Fee and Payment Collection
- Housing Regulations
- Collecting Information
- Eligibility Requirements
- Medical Assistance
Timeline
Community Manager
Elite Property Management Services
11.2022 - Current
Property Manager
Dayrise Residential
05.2020 - 11.2022
Director of Operations
Medical Records Management Services
01.2019 - 10.2020
ASSISTANT PROPERTY MANAGER
Ripley Heatwole
01.2018 - 06.2019
Assistant Property Manager
JRK Residential
07.2016 - 01.2018
Leasing Manager
Elmington Property Management
04.2015 - 07.2016
Associate of Science - Computer and Information Systems Security
WESTERN KENTUCKY UNIVERSITY
High School Diploma -
Jonesboro High School
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