Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shekila Lewis

Covington,KY

Summary

Seasoned General Manager at Seasons@Alexandria BLC, adept in leading teams of 20+ to excellence in service delivery and compliance with health standards. Demonstrates exceptional communication and leadership skills, ensuring high customer satisfaction and efficient team performance. Proven ability in staff supervision, safety assurance, and workflow planning, significantly enhancing operational efficiency. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

12
12
years of professional experience

Work History

General Manager

Seasons@Alexandria BLC
Alexandria, KY
11.2018 - 10.2021
  • Managing a team of 20+ involves ordering, inventory, scheduling, food prep, cooking all meals, and serving meals. This includes communicating with staff and residents, managing and directing staff, and assuring they are doing their jobs correctly while taking care of our residents.
  • I also do the hiring and assist with the training for our department. Conduct daily meetings, assuring staff are aware of their job duties, and educating staff about our policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.

Cook

Communicare of clifton
Cincinnati, OH
10.2017 - 11.2018
  • Cooking and serving meals, comprehensive of FDA dietary guidelines, assists with daily food preparation and confirms correct portions are placed on trays.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Organized storage areas for efficient usage of space.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Housekeeping Manager

Fairfield Inn & Suites by Marriot
Cincinnati, OH
01.2016 - 10.2017
  • Daily tasks include cleaning, tidying, and organizing rooms, providing a pleasant environment for guests and clients, vacuuming, mopping, supervising, and ensuring staff are doing their jobs, assisting with training and hiring, and conducting daily meetings with staff.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Maintained accurate records of supplies and equipment inventory.
  • Ensured compliance with safety regulations and health codes.
  • Collaborated with other departments on various projects as needed.
  • Resolved customer complaints in a timely manner.

Dietary Aide

Judson Care Center
Cincinnati, OH
11.2011 - 10.2016
  • Considering any dietary restrictions or doctor's recommendations, keeping the kitchen clean, preparing food in advance, and demonstrating great customer service skills with staff and residents.
  • Operated kitchen equipment safely and efficiently.
  • Provided nutritional advice to residents and patients regarding their diet plans.
  • Stocked supplies in dining areas as needed.
  • Delivered meals to residents and patients in their rooms when requested.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Maintained a safe working environment by following all safety protocols.
  • Checked temperatures of hot food before serving it to patients and residents.
  • Assisted in the ordering, receiving, storage, and inventory of food items.

Housekeeper

Hampton Inn Suites
Florence, KY
01.2010 - 11.2011
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Greeting guests, answering questions, stocking supplies, making beds, dusting furniture, ensuring rooms were set for guests that were arriving, and providing a clean room per the hotel's standards.
  • Organized closets with hangers for guests' clothing items.
  • Emptied trash receptacles throughout the property.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.

Education

High School Diploma -

Life Skills Center
Cincinnati, OH
05-2005

Skills

  • Great communication skills,
  • Great team player
  • Finishing tasks in a timely manner
  • Ability to learn and comply with the company's policies and procedures
  • Customer service skills
  • Supervision and training
  • Safety assurance
  • Leadership and team building
  • Motivation
  • Leader
  • Workflow planning
  • Staff supervision

References

References available upon request.

Timeline

General Manager

Seasons@Alexandria BLC
11.2018 - 10.2021

Cook

Communicare of clifton
10.2017 - 11.2018

Housekeeping Manager

Fairfield Inn & Suites by Marriot
01.2016 - 10.2017

Dietary Aide

Judson Care Center
11.2011 - 10.2016

Housekeeper

Hampton Inn Suites
01.2010 - 11.2011

High School Diploma -

Life Skills Center

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Shekila Lewis