Hi, I’m
Shekinah Carpenter
Humble,TX
Summary
Results-driven and customer-focused professional with a strong background in customer service, office administration, and sales. Exceptional communication, problem-solving, and organizational skills. Skilled at handling high-pressure situations, efficiently resolving customer concerns, and delivering outstanding service to enhance customer loyalty. Recognized for adaptability in fast-paced environments while maintaining attention to detail. Collaborative experience with cross-functional teams, CRM systems, and process streamlining. Proactive team player who thrives on building relationships, optimizing workflows, and driving customer satisfaction through innovative solutions.
Overview
6
years of professional experience
1
Certification
Work History
FH Cann & Associates
Sr. Customer Service Representative
10.2022 - 08.2023
Job overview
- Provided high-level support for complex customer inquiries, consistently maintaining a 90% customer satisfaction rate
- Collaborated with cross-functional teams to improve customer experience and streamline service delivery
- Developed documentation, FAQs, and response templates to enhance communication efficiency
- Served as the primary contact for VIP clients, ensuring personalized and timely support
- Recognized multiple times as 'Employee of the Month' for outstanding performance
WIS International
Warehouse Associate
02.2020 - 03.2021
Job overview
- Processed and managed inventory, achieving a 99% order accuracy rate
- Utilized handheld scanners to track stock levels and meet daily productivity targets
- Assisted in troubleshooting inventory discrepancies to maintain accurate stock counts
- Ensured warehouse organization and compliance with safety regulations
Amazon DSP
Warehouse Associate
06.2020 - 09.2020
Job overview
- Consistently lifted materials weighing as much as 50 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Chanello’s Pizza
Cashier / Sales Associate
01.2018 - 03.2019
Job overview
- Managed cash transactions, balanced the register, and ensured accurate payment processing
- Handled phone and online orders, minimizing wait times and improving efficiency
- Provided excellent customer service, resolving inquiries professionally and fostering customer loyalty
- Assisted with food preparation and restocking during peak business hours
- Regularly exceeded daily sales goals through upselling and promotional efforts
Fishersville Redevelopment & Housing Authority
Receptionist / Office Assistant
08.2018 - 10.2018
Job overview
- Served as the first point of contact for visitors, handling inquiries and directing calls
- Managed front desk operations, including scheduling, mail handling, and office organization
- Coordinated office supply orders, reducing costs by 10% through strategic vendor selection
- Maintained a well-organized office environment to enhance operational efficiency
Education
Lone Star CollegeHouston, TX
Associate of Arts from Criminal Justice
11-2029
University Overview
- 3.0 GPA
Woodrow Wilson Rehabilitation CenterFishersville, VA
Certificate from Computer And Information Sciences
10-2021
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Cash Handling & Sales Transactions
- Office Administration & Scheduling
- Event Coordination & Team Collaboration
- CRM Systems (Salesforce) & LiveChat Support
- Call center experience
- Live chat support
- Customer service
- Computer skills
- Microsoft office
- Data entry
- Administrative and office support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complaints which led to being able to train and assist others.
Certification
Certified Computer Information Systems Specialist, Woodrow Wilson Rehabilitation Center, Fishersville, VA
Timeline
Sr. Customer Service Representative
FH Cann & Associates
10.2022 - 08.2023
Warehouse Associate
Amazon DSP
06.2020 - 09.2020
Warehouse Associate
WIS International
02.2020 - 03.2021
Receptionist / Office Assistant
Fishersville Redevelopment & Housing Authority
08.2018 - 10.2018
Cashier / Sales Associate
Chanello’s Pizza
01.2018 - 03.2019
Certified Computer Information Systems Specialist, Woodrow Wilson Rehabilitation Center, Fishersville, VA
Lone Star College
Associate of Arts from Criminal Justice
Woodrow Wilson Rehabilitation Center
Certificate from Computer And Information Sciences
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