Shekinah Francis

Lewisville,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Sills and proficiency in Microsoft Office programs, a strong planner, communicator and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Competent in analyzing documents for accuracy, record keeping, organizing and drafting correspondence.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. .

Overview

years of professional experience

Work History

Shipping and Receiving Operator

Karcher Warehouse

08.2022 - 05.2023

Perform full range of administrative and technical duties in support of shipping and receiving to individuals and business through email, phone and in person
Routinely establish and maintain liaison relationships with clients
This position requires organization and compilation of adequate shipping manifest and shipping logs
Lead system update efforts in improve shipping efficiencies and delays.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Handled day-to-day shipping and receiving overseeing more than 150 packages per day

Sheet Metal Apprentice

Apollo sheet Metal

06.2018 - 07.2022

Duties of this position would include fabricating, extensive material handling, and assembling ductwork systems for heating, ventilation, & air conditioning
Select gauge and type of sheet metal according to product being fabricated and their knowledge of metals and their properties
Honored as "Apprentice of the Year" 2021.
Observed safety practices and procedures to maintain safe and clean working environment.
Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.

Customer Service Representative

24/7 In-Touch

01.2018 - 06.2022

Performed Administrative and Technical assistance via telephone to customers to place orders, handled complaints and resolved customer problems
Gained ability to thrive in fast-paced work environment, displaying excellent customer service, and having good problem-solving skills
Honored with Best customer service award.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Managed over 50 calls pre day

Education

Associate of Arts -

Metro State

Denver, CO

05.2012

Skills

Records Management
Calendar Management
Typing 55 wpm
MS Word
MS Outlook
MAC Computer

Windows
MS Excel
MS PowerPoint
Logistics Coordination
Problem Solving

Relevant Experience

Karcher Warehouse, 08/2022, Present, Shipping and Receiving Operator, Perform a full range of administrative and technical duties in support of shipping and receiving to individuals and business through email, phone and in person, Routinely establish and maintain liaison relationships with clients. This position requires organization and compilation of adequate shipping manifest and shipping logs., Lead system update efforts in improve shipping efficiencies and delays.
Apollo sheet Metal, 06/2018, 07/2022, Sheet Metal Apprentice, Duties of this position would include fabricating, extensive material handling, and assembling ductwork systems for heating, ventilation, & air conditioning., Select the gauge and type of sheet metal according to the product being fabricated and their knowledge of metals and their properties., Honored as Apprentice of the Year 2021
24/7 In-Touch, 01/2018, 06/2022, Customer Service Representative, Performed Administrative and Technical assistance via the telephone to customers to place orders, handled complaints and resolved customer problems., Gained the ability to thrive in a fast-paced work environment, displaying excellent customer service, and having good problem-solving skills., Honored with Best customer service award

Timeline