Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shekinah Hamilton

Orlando,FL

Summary

Knowledgeable and dedicated customer service professional with experience in customer service, signal systems, and the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Seasonal Customer Service Representative

Results CX
10.2024 - 03.2025
  • Documented customer interactions using CRM software to ensure consistent follow-up and resolution.
  • Managed high-volume calls, maintaining professionalism and accuracy in all interactions.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Call Center Representative

TTEC & optum RX
10.2020 - 10.2022
  • Resolve customer complaints and issues in a timely and professional manner
  • Process medication fills
  • Provide medicine & estimated date information for patient
  • Developed and implemented data management system to store, process, retrieve, analyze and report large volumes of clinical data.
  • Greeted customers and provided assistance with their medication needs.

Sales/Customer Service/Cashier/Trainer

Psycho bunny
03.2019 - 08.2020
  • Customer service & sales
  • Trained new associates on customer service best practices and store policies.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Assisted customers with product selection, ensuring a positive shopping experience.

Education

High school or equivalent -

Oak Ridge High School
Orlando, FL
08.2015

Skills

  • Strong communication skills
  • Multitasking
  • Customer service representative
  • Active listening
  • Customer relations
  • Team management
  • Critical Thinking
  • Flexibility
  • Patient
  • Focus
  • Call center experience
  • Microsoft Excel
  • Customer relationship management (CRM)
  • Account updating

Personal Information

Served needs of verifying claims, dates , filing balanced billing, refilling medications , provider searches and an other customer issue

Timeline

Seasonal Customer Service Representative

Results CX
10.2024 - 03.2025

Call Center Representative

TTEC & optum RX
10.2020 - 10.2022

Sales/Customer Service/Cashier/Trainer

Psycho bunny
03.2019 - 08.2020

High school or equivalent -

Oak Ridge High School

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