Shekinah McDonald
Plainfield,IL
Summary
Motivated and newly degreed Computer Programming graduate with a strong foundation in full stack development and cloud computing. Experienced in high-volume customer service environments, with a track record of resolving customer issues efficiently and professionally. Proven ability to troubleshoot, communicate technical information clearly, and support both end-users and internal teams. Known for attention to detail, adaptability, and strong problem-solving skills. Eager to bring technical expertise and a customer-focused mindset to an IT support or software development role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Magid Gloves and Safety
11.2022 - 12.2023
- Handled inbound calls and emails, providing support for product and order inquiries
- Collaborated with internal teams to resolve escalated customer issues
- Ensured accurate documentation in CRM systems
- Developed a reputation for fast resolution and customer satisfaction
Customer Service Representative
Nail'd by Divine
01.2018 - 10.2022
- Managed appointments and inquiries for a beauty services business
- Used scheduling software and customer tracking tools to organize bookings
- Provided email and phone support with a focus on responsiveness and professionalism
Education
Associate of Applied Science - Computer Programming
Joliet Junior College
Joliet, IL05.2025
Skills
- Java
- C
- JavaScript
- HTML
- CSS
- Python
- SQL
- Visual Studio Code
- IntelliJ IDEA
- CLion
- MySQL
- AWS Cloud Essentials
- Software development life cycle (SDLC)
- CRM and ticketing systems
- Troubleshooting
- Debugging
Certification
- Full Stack Developer Certificate - Joliet Junior College
- AWS Cloud Foundations Completion Badge - Amazon Web Services
- Merit Certificate
Additional Information - Aws Academy Badge
AWS Academy Cloud Foundations Badge
Timeline
Customer Service Representative
Magid Gloves and Safety
11.2022 - 12.2023
Customer Service Representative
Nail'd by Divine
01.2018 - 10.2022
Associate of Applied Science - Computer Programming
Joliet Junior College
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