Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Shekinah Oneal

Tempe,AZ
Shekinah Oneal

Summary

Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted to diffuse tense situations. Experienced Collections Specialist bringing 25-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs. Reliable customer service enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
years of professional experience
1
year of post-secondary education

Work History

Phoenix Sky Harbor Airport
Phoenix, AZ

Collections Representative
09.2020 - 11.2023

Job overview

  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Processed payments and contracts on accounts.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.

UPS Customer Center
Tempe, Arizona

Warehouse Worker
05.2017 - 11.2019

Job overview

  • Performed general housekeeping and cleaning tasks.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.

Discount Cab Services
Phoenix , AZ

Customer Service Representative
02.2013 - 10.2016

Job overview

  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customers call
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.

Banner Desert Medical Center
Phoenix, AZ

Housekeeping Attendant
02.2010 - 12.2012

Job overview

  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Education

Tempe High School
1730 South Mill Av

High School Diploma from Business
04.1999 - 05.2000

University Overview

Skills

    Locating debtors

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Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.

Timeline

Collections Representative
Phoenix Sky Harbor Airport
09.2020 - 11.2023
Warehouse Worker
UPS Customer Center
05.2017 - 11.2019
Customer Service Representative
Discount Cab Services
02.2013 - 10.2016
Housekeeping Attendant
Banner Desert Medical Center
02.2010 - 12.2012
Tempe High School
High School Diploma from Business
04.1999 - 05.2000
Shekinah Oneal