Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Shekinah Oneal

Tempe
Shekinah Oneal

Summary

Dynamic Customer Support Specialist with proven expertise in complaint handling and relationship building at Limo Taxi Service. Recognized for enhancing customer satisfaction through effective problem-solving and active listening. Skilled

Experienced with managing mail sorting and distribution processes. Utilizes organizational skills to ensure timely and accurate handling of mail. Knowledge of inventory management and strong attention to detail contribute to efficient mailroom operations.

Commercial laundry professional with extensive experience in handling and processing large quantities of laundry to meet high standards. Known for strong collaboration skills and adaptability in dynamic work environments. Reliable team member with proficiency in operating industrial laundry equipment and maintaining cleanliness.

Work History

Limo Taxi Service

Customer Support Specialist

Job overview

  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Maricopa County Hospital

Housekeeping and Laundry Attendant

Job overview

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Maximized machine capacity utilization by effectively sorting items according to size, weight, color, fabric type, and cleaning requirements.

Phoenix Sky Harbor International Airport

Customer Service Representative

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Millennium 1 Solutions

Mail Sorting

Job overview

  • Collaborated with colleagues to streamline the mail sorting process, enabling quicker parcel dispatching and consistent on-time performance.
  • Eased attorney workload burdens through proficient management of daily clerical tasks such as mail sorting, document scanning, and data entry.
  • Implemented an improved mail sorting system, resulting in faster distribution of incoming correspondence to appropriate team members.
  • Improved mail sorting accuracy, reducing misdirected packages and letters.

Banner University Medical Center Phoenix

Housekeeping Room Attendant

Job overview

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Tempe High School
1740 South Mill Ave

High School Diploma
05-2000

University Overview

Skills

  • Problem-solving
  • Complaint handling
  • Data entry
  • Call center experience
  • Laundry expertise
  • Room inspections
  • Cleaning techniques
  • Active listening
  • Relationship building
  • Mail sorting
  • Mail sorting and distribution

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Timeline

Customer Support Specialist
Limo Taxi Service
Housekeeping and Laundry Attendant
Maricopa County Hospital
Customer Service Representative
Phoenix Sky Harbor International Airport
Mail Sorting
Millennium 1 Solutions
Housekeeping Room Attendant
Banner University Medical Center Phoenix
Tempe High School
High School Diploma