Shekinah Pannell
Patient Access Representative
Wake Forest,NC
Summary
Dynamic and detail-oriented professional with extensive experience in administrative support and customer service. At Raleigh Neurology Associates, I enhanced patient satisfaction through effective appointment management and adherence to HIPAA guidelines. Proven leadership skills and a strong ability to resolve conflicts, ensuring a positive experience for clients and colleagues alike. Provided professional support and assistance to medical staff by scheduling and managing patients appointments, and organizing files and records.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Medical Secretary
Raleigh Neurology Associates P.A.
12.2020 - Current
- Provide professional support and assistance to medical staff by scheduling and managing patient appointments, organizing files and records
- Answer phone calls, responded to emails, and collect patient fees
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Reviewed and analyzed patient insurance information, greeted patients and collaborate closely with medical professionals
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Sales & Customer Service & Beauty Consultant
Kohls Department Store
Raleigh, NC
11.2015 - 06.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Provide friendly and efficient customer service to an average of 50 clients per day, resulting in a 95% customer service rating
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
Customer Service Representative
City Of Raleigh Parks And Recreation
Raleigh, NC
04.2015 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Apex High School
Apex, NC 08.1997 - 06.2000
Skills
Administrative support experience
Professional telephone etiquette
Patient confidentiality adherence
Leadership and teamwork
NC Public Notary
Timeline
Medical Secretary
Raleigh Neurology Associates P.A.
12.2020 - Current
Sales & Customer Service & Beauty Consultant
Kohls Department Store
11.2015 - 06.2020
Customer Service Representative
City Of Raleigh Parks And Recreation
04.2015 - 04.2018
High School Diploma -
Apex High School
08.1997 - 06.2000