Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shekinah S. Dominguez

Highland

Summary

Experienced management professional dedicated to career advancement and continuous growth. Demonstrated ability to enhance the value and impact of services. Committed to improving service quality for clients and colleagues, ensuring utmost satisfaction and support. Proven track record of success and commitment to excellence. Driven to drive positive outcomes and contribute to organizational success.

Overview

20
20
years of professional experience

Work History

District Manager

Rentokil North America
12.2023 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Executed comprehensive training programs for operations managers, resulting in improved employee performance and customer satisfaction.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Led adoption of new technology platforms to streamline reporting and inventory management.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

District Manager

Western Exterminator Co. . Rentokil N.A
04.2022 - 12.2023
  • Responsible for developing the management team to achieve growth, productivity and profitability goals of the District as well as deliver legendary customer experiences
  • Interview job applicants and select top candidates as well as monitor staffing needs
  • Plan, identify, communicate and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the district
  • Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
  • Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
  • Play a supporting and auditing role with operations, sales and office leadership positions

Operations Manager

Western Exterminator Co. . Rentokil N.A
06.2019 - 04.2022
  • Responsible for training, leading and developing a team of specialists
  • Help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients
  • Additional management duties included monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Operations Manager

Isotech Pest Management/ Rentokil N.A
11.2016 - 06.2019
  • Collaborate with colleagues to maximize customer satisfaction
  • Streamline procedures and implement organizational standards
  • Establish routine maintenance for department equipment and fleet
  • Create and maintain a shared Google Calendar for scheduling of non-contract service work
  • Daily dispatch of scheduled work along with fitting in same day service requests
  • Support department colleagues with route coverage needs and emergency service requests
  • Monthly chemical ordering and inventory control
  • Assist with upcoming projects to forecast projected resource and material requirements
  • Train, mentor and support colleague performance
  • Provide bi-annual performance reviews, feedback and coaching to direct reports in deficient areas
  • Manage daily operations
  • Responsible for improving branch morale and communication by creating employee recognition and communication platforms
  • Interviewing, onboarding and overseeing training for new hires
  • Customer conflict resolution utilizing the best method to resolve service and billing issues
  • Document conversations with customers in pest pac to track requests and concerns and solutions offered
  • Process of damage claims with Insurance provider Gallagher Bassett

Administration Manager

ISOTECH Pest Management
11.2008 - 06.2016
  • Monitored and controlled office inventory to ensure adequate supply levels, timely ordering and efficient management of company resources
  • Evaluated and identified ineffective workflow processes and implemented solutions to improve productivity and performance
  • Interviewed, onboarded, developed and oversaw daily activities of seven clerical and administrative office personnel
  • Processed and tracked employee time sheets and submitted to accounting department for payroll processing
  • Facilitating timely and accurate accounts receivable and payable payments
  • Directed customer communication and provided information to resolve inquiries and bolster customer satisfaction
  • Generated shipment invoices, prepared packages and set up courier deliveries for customer product orders
  • Coordinated domestic and internal travel for staff, including all hotel and transportation scheduling
  • Set up, maintained and purged physical and electronic filing systems to keep records compliant and current

Office Lead

Antimite Termite And Pest Management
11.2004 - 11.2008
  • Wdo Report Entry
  • Wdo Job scheduling

Education

No Degree - Human Resource Management

Colorado Christian University
01-2023

High School Diploma -

Colton High School
Colton, CA
01.2002

Skills

  • Performance improvement
  • Process coaching
  • Project implementation
  • Project planning
  • Colleague development
  • Problem Identification
  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Operations management
  • Decision-making
  • Interpersonal communication
  • Conflict management
  • Policies and procedures
  • Budget management
  • Business administration
  • Operations oversight

Timeline

District Manager

Rentokil North America
12.2023 - Current

District Manager

Western Exterminator Co. . Rentokil N.A
04.2022 - 12.2023

Operations Manager

Western Exterminator Co. . Rentokil N.A
06.2019 - 04.2022

Operations Manager

Isotech Pest Management/ Rentokil N.A
11.2016 - 06.2019

Administration Manager

ISOTECH Pest Management
11.2008 - 06.2016

Office Lead

Antimite Termite And Pest Management
11.2004 - 11.2008

No Degree - Human Resource Management

Colorado Christian University

High School Diploma -

Colton High School

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Shekinah S. Dominguez