Shekita Austin
Thomasville,AL
Summary
Dynamic professional with a strong background in behavior support at Safety Net Academy, specializing in emotional regulation and social skills training. Proven ability to collaborate with educators and implement effective reinforcement strategies, enhancing student engagement and progress. Committed to fostering inclusive environments and utilizing applied behavior analysis to drive positive outcomes.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Behavior Aide
Safety Net Academy
Minter Al
06.2025 - Current
- Assisted in implementing individualized behavior intervention plans for diverse learners.
- Collaborated with educators to create supportive classroom environments promoting positive behavior.
- Monitored and documented student progress, providing feedback to instructional staff and parents.
- Developed and facilitated engaging activities enhancing social skills and emotional regulation.
Certified Nursing Assistant
Pines of Camden
Camden, AL
06.2010 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported nursing team in implementing care plans tailored to individual needs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Adapted quickly to new procedures and protocols in fast-paced environments.
- Collaborated with multidisciplinary teams to enhance patient care quality.
Receptionist Clerk
Murphy USA
Thomasville, AL
05.2023 - 2026
- Managed front desk operations, ensuring efficient handling of customer inquiries and transactions.
- Coordinated appointment scheduling and maintained organized records for client interactions.
- Assisted with training new staff on operational procedures and customer service protocols.
- Streamlined communication between departments to enhance service delivery and response times.
- Implemented office organization systems that improved document retrieval efficiency for the team.
- Resolved customer complaints by providing effective solutions, enhancing overall satisfaction levels.
- Maintained inventory of office supplies, ensuring timely replenishment to support daily operations.
- Developed process improvements that reduced wait times during peak hours, optimizing customer flow.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured effective communication within the organization through timely distribution of messages and faxes.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Consistently met deadlines for report submissions, contributing to overall team efficiency and productivity levels.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Contributed to team success by cross-training in various administrative roles for seamless coverage during absences or peak periods.
- Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate departments.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Expedited visitor check-in process by maintaining an updated sign-in sheet and issuing visitor badges as needed.
- Assisted in event coordination by organizing meeting spaces, preparing materials, and setting up audiovisual equipment.
- Improved efficiency in handling phone calls by implementing an effective call routing system.
- Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected Type payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Labor Worker
LP
Thomasville, AL
04.2018 - 2025
- Operated machinery and tools to perform various labor tasks efficiently.
- Assisted in loading and unloading materials, ensuring proper handling techniques were used.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to complete projects within established deadlines.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Trained new employees on safety protocols and operational procedures effectively.
- Implemented process improvements that enhanced workflow efficiency across operations.
- Conducted regular equipment inspections, identifying maintenance needs proactively to minimize downtime.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Performed general housekeeping and cleaning tasks.
- Operated heavy machinery and equipment, resulting in faster completion of tasks.
- Maintained tools and equipment in good working condition through regular inspection and repair activities.
- Performed basic carpentry tasks for various construction projects, enhancing overall project quality.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Supported team supervisors by efficiently completing assigned tasks within deadlines.
- Completed daily progress reports detailing completed tasks, issues encountered, and resolutions implemented.
- Repaired damaged structures or infrastructure as needed, restoring functionality quickly and effectively.
- Gathered and disposed of worksite debris to remove safety hazards.
- Demonstrated strong attention to detail while performing quality assurance checks on completed work.
- Managed inventory control at worksites, ensuring adequate supply levels for smooth project execution.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Manager
Cato Fashions
Thomasville, AL
02.2010 - 2025
- Oversaw daily operations, ensuring team adherence to company policies and standards.
- Developed training programs that improved staff performance and enhanced customer service quality.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Implemented process improvements that reduced operational costs and increased efficiency across departments.
- Collaborated with vendors to negotiate contracts, enhancing product offerings and pricing structures.
- Led staff meetings to communicate goals, expectations, and performance feedback effectively.
- Mentored junior managers in leadership techniques, fostering a supportive work environment.
- Designed promotional campaigns that elevated brand visibility and drove customer engagement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assistant Manager
Golden Dragon
Pine Hill Al
04.2008 - 2016
- Led team to achieve operational excellence through process improvements and effective resource management.
- Developed training programs for staff to enhance skills and improve service quality.
- Coordinated daily operations, ensuring adherence to company policies and procedures.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
Supervisor of Factory Operations
Golden Pacific
Pennington, AL
02.2005 - 2015
- Oversaw daily factory operations, ensuring compliance with safety and quality standards.
- Managed workflow efficiencies, identifying bottlenecks and implementing corrective actions.
- Trained and mentored staff on operational procedures and best practices.
- Collaborated with cross-functional teams to streamline production processes.
- Coordinated maintenance schedules for machinery to minimize downtime.
- Analyzed production data to drive continuous improvement initiatives.
- Implemented inventory management systems resulting in optimized stock levels.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
- Spearheaded successful efforts towards achieving ISO certification, demonstrating a commitment to upholding industry standards of quality management systems within the factory operations unit.
- Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
- Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
- Coordinated cross-functional teams to facilitate smooth communication between departments, resulting in seamless execution of complex projects.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
Education
High School Diploma - Diploma
Thomasville High School
Thomasville, ALBachelor of Science - Business Administration And Management
Strayer University
Montgomery Al02.2024
Associate of Science - Business Administration And Management
Strayer University
Montgomery Al10.2022
Skills
Emotional regulation support
Special needs
Daily charting
Collaboration with professionals
Personal hygiene assistance
Natural environment training
Reinforcement strategies
Errorless learning
Social skills training
Data collection
Room preparation
Behavior modeling
Motor skills development
Applied behavior analysis
Verbal behavior approach
Timeline
Behavior Aide
Safety Net Academy
06.2025 - Current
Receptionist Clerk
Murphy USA
05.2023 - 2026
Labor Worker
LP
04.2018 - 2025
Certified Nursing Assistant
Pines of Camden
06.2010 - Current
Manager
Cato Fashions
02.2010 - 2025
Assistant Manager
Golden Dragon
04.2008 - 2016
Supervisor of Factory Operations
Golden Pacific
02.2005 - 2015
High School Diploma - Diploma
Thomasville High School
Bachelor of Science - Business Administration And Management
Strayer University
Associate of Science - Business Administration And Management
Strayer University