Shekori Cleveland
Summerville,SC
Summary
Highly organized and efficient in fast paced multitasking environment, able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Respectful and flexible to adapt to changes and maintain a positive attitude and strong work ethic. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting company expectations. Able to navigate multiple computer applications with ease. Work seamlessly in groups but also independently with very little instruction or supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
T-Mobile
North Charleston, SC
02.2023 - 05.2024
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Identified opportunities to upsell additional products or services when appropriate.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed outbound calling campaigns to promote new products or services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Maintained accurate records of customer interactions for future reference.
Cashier
Popeye's Louisiana Kitchen
Goose Creek
01.2021 - 12.2022
- Received payment by cash, credit cards, vouchers, or automatic debits
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
Sales Associate
Circle K
Saint Stephen, SC
01.2016 - 08.2017
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
Customer Service Representative
Paramount Staffing LLC
Remote
- Completed 80+ calls on a daily basis
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Maintained strong call control and quickly worked through scripts to address problems
- Provided customers with important information regarding promotions and company offerings
- Kept records of transactions, recorded details of inquiries, complaints, requests, and well as action taken.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Timberland High School
Saint Stephen, SCSkills
- Communication skills
- Cashiering
- Kitchen experience
- Organizational skills
- Customer service
- Data Entry & Maintenance
- Leadership
- Typing 75 WPM
- Sales
- Supervising experience
- English
- Phone etiquette
- Computer skills
- Medical terminology
- Medical office experience
- Night audit
- Guest relations
- Hospitality management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Call Center Representative
T-Mobile
02.2023 - 05.2024
Cashier
Popeye's Louisiana Kitchen
01.2021 - 12.2022
Sales Associate
Circle K
01.2016 - 08.2017
Customer Service Representative
Paramount Staffing LLC
High School Diploma -
Timberland High School
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